Service Experts Heating & Air Conditioning Reviews

"The processes were easy and quick as facilitated by Erik. The installation was unbelievably fast and less disturbance ,"

"No problems."

"Rhyan was pleasant and knowledgeable and fixed the problem quickly"

"Techs were very courteous, professional and knowledgeable and were efficient in getting the job done well and right the first time."

"Both Bradley Y (can't read the rest of his signature - it was ticked #74046) and his associate with him were very professional, practiced social distancing as necessary with the problems we are now having worldwide, explained what needed to be done (we needed a new pan liner which they didn't have on the truck - however, they went back to the warehouse to get one and came back a few hours later to install it.)"

"Good job"

"Michael has always been an asst to your company"

"Very efficient"

"Andrew was totally professional, courteous and knowledgable. I give him a 5-Star rating!"

"Michael delivers a very high level of customer service with a commitment to doing the work RIGHT. He interacts with us in a professional, confident manner. Your a blessed to have him on your team."

"I had not been told by Service Experts that I had to provide a filter In all the years we have been with you, a filter has been provided by you. I will now have to purchase one."

"Temp still cold on one side of house & hot on the other. When we left other company for you; no mention of paying more to put in zones. Your people said you could fix the problem. After so many attempts WE GIVE UP! My husband is in the hospital with pneumonia again! Im sick of people that deceive older people."

"As always, they were kind, pleasant, and professional."

"Michael performed a meticulous inspection to my unit. I was informed of potential problems with my unit due to age and information gained from his inspection. After the discussion he asked if I had any concerns or questions regarding my unit. I was made well aware of my unit's condition and options I could take for replacing or make costly repairs to the existing unit. Michael was very knowledgeable and professional in conducting the inspection."

"Very knowledgeable and friendly."

"Arrived on time, clean approach, took his time and explained results."

"He did a very good job."

"He was very polite and knowable"

"Called. Great briefing."

"Joshua did a great job getting us back up and running again!"

"They were very quick and efficient"

"Wes was very prompt and thorough in assessing our problem and addressing it."

"Tech new his stuff. Was nice and moved right along."

"Bradley was on time and listened to our problem then went right to work. He was very friendly and knowledgeable about our unit and had us up and running very quickly."

"Always knowledgeable, friendly service. Tech notified us that he was running late and we appreciate the call. Tech informed us each step about what he was checking and then gave us results of each check in clear, easy to understand language."

"This was the second time that the Tech was unable to arrive at the appointed time. This seemed to be scheduling a job before mine that would require more time than two hours, knowing before hand that it would impact my time. I make arrangements to be here at the scheduled time. When it doesn't happen, it throws off the entire day."

"Excellent Sevice and professionalism"

"was pleasant andefficvient"

"Michael has what it takes to successfully resolve problems - he has that "stick with it attitude"."

"Michael was timely, informative, professional, courteous, friendly, and effective."

"Very professional excellent very knowledgeable and he doubled check his work before he closed up the unit .we will or i will use your services again.onee more thing reasonable rates and plus good people"

"Your personal have excellent customer service"

"tech was friendly and professional"

"Good people person great personality"

"Courteous hard-working gentlemen"

"Service was rendered quickly, professionally, and effectively. Found a problem that previous technicians did not notice."

"I was asked if I wanted a specific technician and I said, yes. A different technician showed up to the appointment."

"Brad was very thorough in servicing our unit. He is very knowledgeable and curteous."

"Ryan did a good investigation to determine the failed part of the Lennox heat pump that was installed 12/7/2019."

"Rhyan was informative about the problem and the solution, and worked to make sure the installation was working correctly."

"Still having problems with temps difference in rooms. Guess well just live with it!"

"Techs extremely professional, friendly and knowledgeable"

"He fixed the issue diligently and was very friendly and respectful"

"Tech was on time and knowledgeable"

"Dave performed a thorough job."

"Aaron was so knowledgeable and helpful with our service call. I will definitely ask for him on my next service call"

"Job well done"

"Extremely professional in every aspect. Highly professional and communicative."

"Dave did a good job and was very nice to deal with."

"Aaron was friendly and articulate and informative."

"Did a good installing job and addressed my concerns."

"He was very nice and informational"

"integrity of consultant"

"Because the technicians were dishonest."

"We signed up for the toys for toys servicing and ended up needing a new system. We were very pleased with the entire process and the pricing"

"GREAT SERVICE AND GREAT TECHNICIAN"

"Service was efficient, completed with explanation of problem with straight forward understandable answers. Michael was the most efficient, direct and professional from actually following directions to house (at night) with excellent manners."

"Seems very Thorough and well trained on the equipment Pays attention to details"

"Very courtious and professional, knowledgeable"

"Technician was on time, polite and completed his work promptly."

"Very professional, polite,"

"We called with a problem late in the day and by 7:30 we had a technician here to locate the problem. By 8:00 am next morning we knew the part was under warranty and that the same technician wouldve here early next day."

"Problem solved"

"It's ridiculous to charge $195 for a SS2 float switch that costs less than $20."

"Friendly and professional. Outstanding technician"

"very thorough"

"Pleased that Ryan found a problem and was able to recommend, then install a solution. But, I'm still waiting for him to come back and finish the job."

"Quick turnaround and problem resolved"

"Forgot techs name. Very polite. Stuck to business got the job done."

"Worst experience EVER! We have been with Service Experts for YEARs and we will never come back! After the horrible experience we had I called the main number who sent me to the manager. He was the worst of them all. Talked to me about how they are in the hole, how "refunding" is not his job and if he did refund all the time he would not have a job. He suggested we should have taken the part the technician asked us to take even though the technician told us it wouldn't work! Who would do that! He was the WORST. Yelled at me, was rude to me and was so unprofessional."

"everything was done properly and professionally."

"Good service"

"Bradley called before arriving and was very efficient, completing the check quickly as usual."

"tech came about dark did nothing"

"Michael was very professional and identified the problem quickly and resolved it in a very short time. I appreciate Michael for his professionalism and for the great job he did."

"Ryan was very professional and on time. He called prior to arrival."

"Service man was really polite, and did a good job."

"Curious, efficient and competent"

"Mike was very nice and professional"

"Excellent customer service. Michael was very professional and courteous. Job well done."

"David was pleasant and professional. He arrived promptly in an urgent situation and was very patient when the issue was minor and my cat's fault."

"Brad called ahead and arrived when promised. He was friendly and courteous."

"I know I can always count on you guys for my air and heat needs."

"Great service and professional!"

"Because you left and we had to wait 2 more days for repair even though you had the part in stock today....Been living in a 87 degree house for 4 days now."

"Good explanation,friendly"

"A pleasant and professional person who took the time to explain the programming and operation of the thermostat. Also provide feedback on the status of testing our AC and"

"The service provided to us by Mr Sean Banks your sales person and the technician Wes who perform our last service was excellent."

"Michael the tech worked very hard to get my cover fitting on my unit. The previous tech left it in a mess, missing screws and not fitting correctly. He was polite and very professional. You can send him any time."

"He arrived early after calling to see if we were available and he was diligently looking for the answer to a problem that came up and took corrective measures."

"Great job exactly as I expected. I recommended your company to my next door neighbor and Dave did a great job. I understand I am due a $50 credit with you. How do I claim that? Thanks"

"Arrive when they said he would be there. Showed me the problem and fixed it."

"It took 3 dat's longer then expected , but I under stand why."

"Friday am was told couldn't get part til Mon. I protested, got part on Sat. Service man came on sat pm but needed another part. Parts dept not open on weekend. Had to wait til mon evening."

"Good service"

"Office staff ordered wrong part and provided poor customer service. I waited hours to hear back after I asked to be notified in a timely manner. Took 6 days to fix, even though I am on the service plan."

"service person seemed unsure of the problem"

"Technician was very courteous, answered all questions and peformed all work expertly."

"Blowing hot air again"

"While service was great once the part was received, I was disappointed that the part was not available and I was without air for 4 days and had to go to a Hotel because of the heat."

"The service person showed up shortly after I called. He fixed the problem quickly. Very respectful!"

"The technician, Rhyan Garner, was extremely polite, professional, honest and quickly diagnosed the problem."

"We contacted your company the day before Hurricane Dorian was due and we thought we would have to wait until it passed, but Michael was here within one hour."

"good job"

"I was given a time but the tech arrived hours later. I had called and made sure they were aware that I had medical issues and needed AC ASAP."

"Technician Charles did a wonderful removing a "leaking coil" and replacing it with a brand new unit. He spent 215 minutes (3 Hours, 30 Minutes) doing the job himself. Charles readily answered all my questions and methodically accomplished a masterful installation. We had a great time together while he performed the coil installation. I intend to request Charles perform all of my general maintenance inspections."

"The day before, my A/C was not working. The day the tech came, is was fine. Still, he checked everything to make sure."

"Excellent service"

"there was a communication problem regarding the problem"

"Rhyan was very thorough and explained everything that he was doing and answered my questions."

"Dave took the time to explain to me on how my unit is working. Very detailed."

"prompt and professional"

"I was given a window of 2-4 pm and was told the technician would call in advance. He called at 1.50 and was already at the house. Luckily, my friend was able to be there to let him in. The drain line needed cleaning which presumably should have been done in May when you serviced the system."

"Rhyan was great - I just wish this problem could be solved for good. Repeatedly having leaking issues."

"Your technician was very professional and very courteous he came out to my residence at a late hour to fix my AC and I was very impressed by his knowledge, skill and kindness."

"Very thorough and listened to information I provided and answered all questions I had in a professional manner."

"Love having Michael as my HVAC Technician. Very professional, knows what he is doing, and answers all concerns. Would prefer he does all my Service Calls, in the future. Oh and BTW: I do still have two filters available for the next 2 service calls."

"Michael was friendly and professional. He quickly assessed the problem and fixed it."

"Fernando worked hard to get our hot water working again"

"Professional, knowledgeable , and courteous"

"The new thermoset did not work and have not yet been contacted to replace. Installers were great."

"I guess the person handling the original call can not provide troubleshooting aid, but is it possible the technician could have made contact to advise "the red light is normal"? Could be a policy change in the future as any good reliable company would want to save a trip for service. Just saying!!!! Nothing against the responding technician because we were able to order replacement filters and provided excellent replacement guidance. Thanks for all that you do...."

"Wes Ruggles showed up on time. Knew exactly what to do with the unit, and was very friendly and professional. Finished all the work timely."

"Fixed the problem quick."

"Didn't get my part until next day 2 days no ac"

"Kept me advised of the work to be done."

"Was very efficient,professional at all times. Would be welcome on my next checkup."

"They were on time and very professional."

"Randy had to come 2 days, as my coils were frozen. He checked.everything. Was very polite"

"He did what he promised to do."

"Leasing air conditioner??? Scam!!!!"

"Brantley was on time, explained the problem and fixed it in a prompt manner."

"Michael was professional, knows what he is doing, and quite personable."

"It took two days . I understand why"

"the technician was very knowledgeable, friendly and efficient. He arrived on time, and fixed the air conditioner promptly."

"was very professional"

"Arrived early and was very professional and knowledgeable."

"The ac did not work after tech left according to the tennant. I have another company schedule for Monday."

"Service man came same day, after hours. We are very grateful!"

"because he was very professional and answered all of my questions."

"Rhyan was professional and he explained everything!"

"After waiting over 6 hours Saturday night to get a all back from the on call tech I call the office to move my request to Sunday. Michael responded on Sunday and fixed the issue in less than one hour. I would say I am very dissatisfied with Saturday and very Satisfied with Sunday,"

"Good rep"

"Although the tech did get our system up and running and he was friendly, some of his recommendations were unnecessary such as needing to replace duct work. there was still a leak in the system which another company repaired. Ultimately, got a second opinion from another company and bought a service contract from them."

"Josh was polite and professional but my A/C is still not fixed completely. It cannot keep my house below 85 during day hours"

"Brantley was a very professional knowledgable technician who troubleshot our system and found the evaporator fan motor to be bad. He got a new motor from Lennox under warranty and installed it."

"The response for the required repair to the A/C was timely and efficient."

"service man was very professional"

"Michael went above and beyond today and I can't say enough positive things. Very knowledgeable and dedicated."

"Your tech lied and said that we should buy the faucet and it would save money and time and he would install"

"Called Westbrook and was not aware I was redirected to Service Experts. Your CSR that answered the phone was not very good. Asked me my address three times. Also you are way too expensive for the services provided. Will not use again."

"your tech. Michael was very informative and knowledgeable with chekcing out our equipment."

"Your tech found the problem quickly and did not try to BS me."

"Tech troubleshot a problem that was present since system was replace in 11/2014. 2nd stage compressor not coming on. He found 3 wires from thermostat that had been left unconnected to the upstairs unit. I have had service field supervisors and many techs over the 4 1/2 yrs that did not take an interest or follow up as the tech I had yesterday. You need more people like him that wants to do the job right and not just bump it down the line."

"Wes was respectful, professional, knowledgeable, patient, and extremely helpful. He is a wonderful representative for your company!"

"dave was very knowledgeable and pleasant"

"Polite"

"Even though it was late at night, Chuck was pleasant and professional in checking my AC and determining the issue. He then explained my options and provided an accurate timeframe for repairs."

"Because Mike did a great job"

"Bradley was on time and very courteous and did his job quickly"

"Extremely professional and knowledgable. Took the necessary time to explain all the points of inspection."

"Brantley was a friendly, competent technicial who also gave us some useful tips"

"He was very nice. And did a great job, from A to Z. I differently would want him the next time."

"Michael had been to the house before, at night, when he had to crawl underneath and locate the problem and then solve it. I think this visit was much more pleasant for him. He's a delight to talk to about work and non-work related issues. He's respectful and helpful to this old crippled lady, as he changed the floor air filters for me. I would happily welcome Michael in my home any time!! I think he's a great employee for the company!!!"

"Michael called before arriving, was very pleasant on the phone and I knew by his voice that he had been here previously. Michael goes above and beyond his job requirements to meet my requests to replace the floor air filters. He's just a pleasant guy!!"

"Very efficient"

"Brantley was very polite and efficient. He answered all my questions with patience. He also checked my duct system for holes. Thank you Brantley."

"Wes went out of his to ensure that my home remained cool between the initial service call and the final work call."

"HE WAS EFFICIENT AND PROFESSIONAL"

"Prompt, courteous, friendly, helpful, provides explanations"

"Brantley was very professional and friendly. Did the a/c maintenance quick and thorough."

"Brantley called ahead of arrival. Determined the problem and explained what was necessary to fix it. The repair work was done accurately and professionally."

"easy to work with"

"After Brantly completed and left, the A?C faile to respond to a Temperature setting change. We called Service Experts to have him return and find and correct the cause. He did so and we are very pleased. Sorry I'm late, but within the 24 hour business day time requested."

"Ryan was helpful in explaining what was going on with our AC."

"Consistently good service"

"Mike was helpful and knowledgeable."

"The people who serviced my AC problem knew how to solve the issue and provided several alternatives. They are very knowledgeable and a pleasure to work with."

"Ryan was on time. He is very knowledgeable and polite. He answered all my questions."

"Have had two Lennox units installed by SE over the past 15 years -- speaks for itself why we keep using!"

"Mike quickly and thoroughly checked our equipment, made recommendations for us to consider and explained new products."

"THIS time there were no issues"

"The service call was made at 9pm and in spite of having already put in a full day Michael was prompt, informative, patient and got our AC unit back on line quickly."

"It took a very long time to rec'v the circuit board - and we had to call for status updates. No one from the home office was keeping us updated on when board was coming in or when we could get service appt to install new board."

"The technician was able to fix 2 more of the installer screwups. Apparently our UV light want even wired. The fan was also turned up to an absurd level that caused it to be extremely noisey and at risk of burning out early. Earlier we learned that the installers forgot to set it up for heat and 2 stage. Why the hell did I pay for features if you weren't going to let me use them. Kinda ****ty. This will definitely be my last service Experts experience. After the house sells."

"Josh was sincerely sympathy to my situation, even providing me with a fan so that my dogs and I would be comfortable until the part could be obtained. Which I appreciate."

"Please disregard previous submossion. I misread the choices."

"HE DID EVERYTHING HE WAS SURPOSED TO DO AND MORE HE SAW THAT THE UV LIGHT WAS SHOWING A BIT AND AIR WAS GETTING OUT HE TOOK IT OUT AND REINSTALLED IT AGAIN AND ADDED MORE SUCURE TAPE AROUND SO NO AIR WOULD LEAK OUT."

"Wes Ruggles, service tech, was outstanding!"

"I am glad to say that my house is now cool. Your service people were very supportive and helpful in my situation. Thank you for being so helpful."

"Mike and Steve came through like champions, getting me back under cool air."

"Michael has a great personality, strong work ethic and worked very hard getting our system back up. We were his last appointment and treated us as his first showing no signs of trying to leave as soon as possible or hurried work, to get home. He didn't leave until the job was done properly. He was extremely helpful with his knowledge. We learned a lot."

"Very efficient technician I will request Rhyan every time I need help. He is GREAT"

"Great service"

"Ryan clearly identified (explained) issues needing adjustment & completed all in timely manner."

"Brantley was very professional and worked hard to resolve a blocked drain."

"always helpful and do a great job"

"good job, solved our problem on same day as we called. was professional."

"Prompt, courteous service by Brantley made the difference for us. He gave us all the information we needed to keep our a/c well maintained."

"Ranking would have been higher but the technician arrived an hour later than the scheduled appointment time."

"Brad was very detail-oriented, polite and explained everything very thoroughly."

"Michael, took his time to trouble shoot my problem. He was very thorough to do everything step by step. He finally found the problem using a freon detector and hopefully fixed it. It was a leaky shradder valve. He re-tightened the valve and the leak stopped."

"Great customer service and friendly staff"

"Technician explained everything he did and was very nice"

"He was prompt, polite, professional and thorough."

"Professional prompt excellent work and clean up"

"Ryan provided helpful suggestions concerning usage of the AC system"

"Brad came right on time. He was polite and knowledgeable and explained what he was doing. great job!"

"Very professional, friendly, knowledgeable"

"Weekend service on a Saturday night at a reasonable price."

"Weekend service, signed me up for maintenance plan which I had when I was with Westbrook."

"Was satisfied with work but dissatisfied with cost. Repair work took less than 1 hour. Part that failed was under warranty, yet the total cost was nearly $400. That is extremely excessive."

"Bread was very pleasant and personal"

"Very polite, explained what was needed"

"He was nice, answered my questions, help me understand my A/C."

"Brad was thorough and extremely polite. He entertained endless questions from our 10 year old. He took his time and made sure to address other concerns regarding out duct work."

"He knows what he's doing..."

"Michael was very friendly and explained the problem and what he was going to do to correct it."

"Prompt polite and thorough"

"Brad was very knowledgeable, professional and friendly. He did a great job inspecting and servicing our system."

"Prompt, cortious"

"He was quick and courteous and very thorough"

"Michael was very helpful, information and professional."

"Bradley was very personable, professional and I felt he was trustworthy. He performed an additional check of our ductwork at no charge. It's not a pleasant thing to do. He even remembered to turn my thermostat back up to a more reasonable temperature. YAY!!"

"Brad was professional and did a good job."

"Very polite and efficient. Very very nice person."

"Very Polite"

"Prompt polite and knowledgeable"

"Michael was very professional and provided excellent service"

"Very nice and policy skilled in his work"

"I've been very satisfied with every dealing I've had with Service Experts, and this service/maintenance appointment was no exception. Mike could not have been more professional and personable. He's an asset to the company."

"Michael provided outstanding service. His thorough knowledge and competent application quickly resolved our issue of no heat."

"Prompt, efficient and courteous service tech."

"Very professional"

"Sorry for my english I am french,the team was very friendly,,M Marquece took the time to explain,the work was clean.Great job."

"The technician was highly professional. He is courteous, friendly, thorough, and explained his purpose and the results of the inspection. We are pleased with the job he did and the fine attitude he has. We would be happy to have him return on future visits."

"service came quickly and at the time specified, problem identified quickly. rushed to sell solution w/o patience to explain options and implications of options. esp important when is large $ repair or consider replacement system."

"James did an excellent and neat job"

"Michael was professional and efficient. I appreciated the effort he put in to solving my problem"

"Jay was very helpful and well informed"

"Timely, knowledgeable, explained the issues with system and repair, friendly and explained possible future services/available programs."

"Professionalism of the Tech. Completeness of the service."

"Good service"

"Service Experts always does a great job and I appreciate their communication and effort on the job each time."

"Work done as requested."

"Very polite and curtious"

"The gentleman arrived on time, was very pleasant and courteous."

"Waiting for Josh to return to put filter down n as he promised"

"The price was way to high and the Technician wrote that we couldnt pay, when we really didnt want to pay that high of a price."

"I already responded to this survey but will do it again because Michael did such a good job."

"Josh explained everything that needed to be taken care of in very clear and understandable language. Look forward to seeing him again the next time our unit needs to be serviced.."

"Because Christopher was very informative"

"Very professional"

"called ahead & was prompt."

"Michael was competent, helpful and pleasant."

"Detailed examination of system. Very knowledgable."

"Very personable and professional - especially on New Year's Eve!"

"Michael was very helpful, knowledgeable, and friendly."

"Their work was excellent - they repaired our unit as timely as possible - our unit needed repair during the New Years holiday - parts were unavailable because the business was closed."

"The issue was fixed however by morning the system had shut down AGAIN."

"Answered all of my questions."

"Rhyan was able to explain the situation and process clearly and was very polite and patient."

"Joshua was very professional, answered all of my questions, got the work done without delay, and would be happy to have him assigned on a future visit."

"Showed up on time. Friendly, professional, and courteous. Appeared to know what they were doing."

"excellent service"

"Mike was an excellent technician. Very knowledgeable, considerate, efficient and friendly. Anyone would be lucky have mike come to their home for service."

"He was on time. Called to reverify his arrival time."

"He was very thorough in explaining what was going on in my system."

"hard working and friendly ...did very well"

"on time, covered everything I expected and explained the needs for future interest. worked fast and smooth. did a good job"

"Serviceman explained everything and I appreciate that."

"I was confused about the setting up of automatic lease payments.. Otherwise, all went well with the installation of the new system."

"hard worker and friendly"

"My Lennox HVAC system wasnt communicating the heat strips to the thermostat. The technician took care of the problem."

"I have been with Service Experts for 15-20 years and I am really sorry to say that I have made the decision to leave because of the way that the service has been conducted this past year. I just had a second opinion made about the a/c unit that was recommended for replacement although it is only 7 years old and under warranty. My new service provider did not see any issues that would require replacement and that is what prompted my leaving Service Experts and taking my maintenance to them."

"Michael was very pleasant, polite, knowledgeable, and thorough."

"I appreciate your quick response. However I am highly disappointed having to pay $85 to have your Tech show me how to change the battery in my thermostat. When your Company installed my system and thermostat years ago, I was not told it required a battery or how to replace it. As a loyal customer, I consider this a money grab and will think about finding another Company to service my system in the future."

"The technician was friendly, informative, and did a thorough job."

"They fixed the issue"

"These two gentlemen were experts and it was a pleasure having them to do the garage door installation. All questions were answsered to my complete satisfaction."

"Very knowledgeable."

"He forgot to clean debris from bottom of unit, there are still leaves in there."

"finally fixed the ac issues"

"Very pleasant and reassuring. Still waiting on call for estimate for some duct work."

"The service techs were very skilled and personable."

"Our tech, Michael, was very knowledgeable, friendly and courteous. He answered our questions completely. The service was done in a professional manner and what was done was explained to us."

"Charles was great. Service Experts didn't show up for an appointment before Charles."

"No opinion"

"Michael was very nice and arrived at my house really fast as we had no air . He was able to have it running again in a very short time . He said to call him if it went out again and I had to call him several hours later . And he came back within 30 to 40 mins. Replaced our thermostat and so far its working fine ."

"I called your company at the last minute after another company failed to show up for a scheduled Saturday appointment. A technician arrived at my door within an hour, after calling to tell me he was on his way. Charles was prompt, courteous, professional, thorough, and cheerfully abided my two very curious and friendly dogs. He quickly discovered the problem and made the necessary repairs in a timely fashion. As well, Sean, the service manager, stopped by during the service call to check in. He was also very pleasant and helpful. I will be calling your company from here on out."

"When I explained what was the problem, he quickly understood and said that he had some other customers with the same problem and he knew how to solve it."

"Michael is very thorough and keeps my AC system running at peak efficiency."

"Charles does good work, is easy to interact with."