lori C. cocoa, florida May 10, 2022 "Even though i told the person i spoke with on the phone that i knew i needed a new toilet, they would not quote me a price, they said they had to send a plumber at a cost of $80 just to tell me i needed a new toilet! Then the price they quoted to replace $500 + is incredibly high."
mike S. cocoa, florida May 09, 2022 "They explained the problem and gave several options for us to choose from so we could decide what was best for.us."
jerry ki carman C. rockledge, florida April 24, 2022 "We feel Drew has always been honest & tries to give us the best price on our a/c problems."
gordon N. melbourne, florida April 23, 2022 "Willie, the service technician was great. The salesman who followed him was horrible. HIs sole purpose was to sell a new unit. He would not listen to my views or needs in the slightest. Getting the customer angry is not a good thing."
dale M. titusville, florida April 20, 2022 "Ron explained everything to me and showed me why he was doing what he was to correct the situation."
robert K. merritt island, florida April 14, 2022 "Mike A., our technician, left no rock unturned to find the leak that plagued our A/C system. It was very elusive despite a dye test and sniffer meter test. Finally he did an isolation test which uncovered the leak in the Lennox first replacement coil after removing the refrigerant and filling it with nitrogen. Because of the original coil failure and the replacement coil failure, the technician insisted on an all aluminum coil which required delivery from almost three hours away. All was installed and mostly covered under the warranty. Tech is a very good representative for Service Experts, knowledgeable and professional. His Service Manager Chris was also very helpful with diagnosing the problem and making sure that our issue was resolved. We are long time customers of over 20 years and recommend Service Experts."
patricia R. cocoa beach, florida April 10, 2022 "Technician was responsive to my issue and I had a new remote within days."
jensen E. titusville, florida April 08, 2022 "Service Tech was very professional and very pleasant. I have used Service Experts before and plan to use again as the occasion arises. Thank you Chris !! (My Technician)"
shannon D. titusville, florida March 29, 2022 "Drew always does a fantastic job. He answers questions honestly and doesnt stop until he figures out a problem. I also appreciate the scheduling team that makes sure an unwanted sales person doesnt come to the house."
bill G. cocoa, florida March 26, 2022 "Bradley and Andrew were very professional and explained their assigned task and the results of same."
ms karabasz K. rockledge, florida March 26, 2022 "Service was not provided as agreed upon in the plan. We paid for All the ductwork was to be replaced but after the workers left my husband found only part had been replaced. The techs seemed to want to do the minimal job even on the blowing of insulation. The techs did not have the material to put in returns as per the plan. Their manager should have made sure all materials were on site for the techs and supervised them. Even after they came back to make reparations once we complained, the supervisor did not come back to check on the work completed. He only called to check we thought it was okay. It is not our job to monitor the quality of the work."
cathy B. cocoa, florida March 22, 2022 "Arrived during the time slot given. Was very professional and did a great job installing my new hot water heater."
renee & dave P. titusville, florida March 20, 2022 "Have used Service Experts for a while and am very happy with the service. Always on time, I ask for DREW and get him, he does a great job. Never an issue."
patricia R. cocoa beach, florida March 20, 2022 "The techs answered all my questions and did a thorough job of checking the system."
linda C. titusville, florida March 19, 2022 "Outside area was not policed of old parts and debris. That would make a difference to some people, but it only took me 10 or 15 minutes to clean it up."
robert hursey H. titusville, florida March 18, 2022 "he did almost nothing but tell me how bad I needed a new unit.........just like they did last year"
beverly P. cocoa, florida March 14, 2022 "Drew is thorough & very professional! Excellent service, thank you!"
james D. melbourne, florida March 10, 2022 "Service tech was very helpful in explaining why the system cooling stop and express concern on reattaching panels with new screws or replace with new drill screw holes. Very nice and educated in the cooling systems."
david L. melbourne, florida March 04, 2022 "A 10 for the technician. A 2 for the office staff who failed to have filters brought by technician after I had made it abundantly clear I had none."
jack ren stevens S. cape canaveral, florida March 01, 2022 "Prompt, courteous, knowledgeable, and competent service."
mrs karen B. palm bay, florida February 25, 2022 "Given a time plumber would arrive ( 2 hr spam) and plumber arrived 6 hrs later AFTER I made 2 phone calls to company. Your company should have the courtesy to call customer if plumber will be late. This is unexceptional !"
m/m dreyer D. se palm bay, florida February 23, 2022 "Henry reminded me of how I approached providing customer service when I was just starting out. He had a custom tool belt which provided him easy access when removing panels for inspection, temporary screw storage via magnetic pads, the latest and greatest power tools complete with easy torque settings. Henry insured the unit was cleaned and working properly."
robin R. ne palm bay, florida February 19, 2022 "Your technician was very professional and did a great job!"
robert C. nw palm bay, florida February 18, 2022 "Rodney was super friendly a d professional. Answered all my questions and gave me some tips on how to use some of the functions on the thermostat."
fred H. melbourne, florida February 18, 2022 "Tech showed up on time & was very efficient & informative"
bruce B. merritt island, florida February 18, 2022 "Damien Dattolo provided our inspection / maintenance procedures. He obviously is very talented and efficient. He graciously answered a host of questions we had and helped us to become much better acquainted with our AC system. When we mentioned an odor when running AC, he said he would check out our ducting in the attic. It needed replacement ASAP. He gave us an estimate and arranged for next day service as we were leaving town that weekend. Very satisfied with his work and effort to please the customer."
michelle W. nw palm bay, florida February 16, 2022 "Excellent service Ran and Wes went above and beyond my expectations when they came."
mr blassingame B. cocoa, florida February 09, 2022 "Technicians were very knowledgeable and professional"
carl M. cape canaveral, florida February 09, 2022 "Drew is an extremely competent technician. He is personable and willing to respond to any questions asked of him."
coulsey C. melbourne, florida February 09, 2022 "Service men were very knowledgeable and polite. We have used Service Experts for years and wish to continue with your company."
susan V. melbourne, florida February 04, 2022 "Drew was very professional, pleasant and neat. He answered all my questions and assisted me with the difficulty I was having changing the AC filter. Could not have asked for better service. I will be requesting him for future service calls"
mr miller M. mel beach, florida February 02, 2022 "On time and got right to work letting me exactly what he was finding."
jim M. mims, florida February 01, 2022 "Came out on time,tech was quick to find the issue and fixed it quickly."
mrs. jacqueline L. titusville, florida January 24, 2022 "The technician appeared to know what he was doing and was very informative to me on what he had done while on the service call. He was cordial and very helpful"
mr spessard S. indialantic, florida January 21, 2022 "Steve is a great representative of your business."
naz Z. merritt island, florida January 20, 2022 "Rodney does a great thorough job and he is professional and polite and cool and calm and collects."
susan C. titusville, florida January 19, 2022 "The technians were very courteous and very cautious around the house"
carlos S. melbourne, florida January 19, 2022 "The technician was very efficient and checked through the whole system."
mrs burr B. melbourne, florida January 19, 2022 "BRADLY FIXED THE PROBLEM THAT HAS BEEN ON GOING SINCE LAST WINTER. ALWAYS MADE THIS LOUD PINGING NOISE IN THE WINTER AND BRADLEY WENT ALL OUT TO GET TO THE SOURSE AND FIXED IT. IT TOOK TAKING THE FAN OUT OF THE UNIT."
lee A. titusville, florida January 13, 2022 "Very professional and easy to work with the service technicians Plus he wore a mask without being asked."
dennis P. cocoa, florida January 13, 2022 "He was great to tell me what I needed and qhy. Then the repaired everything quietly."
mary L. cocoa, florida January 10, 2022 "Michael was on time and handled the issue professionally and quickly"
mrs dann D. melbourne, florida January 09, 2022 "Your Technician, Mr. Damien was a very nice young man. He was very knowledgeable about the mechanics of our a/c. Thank You Service Experts !!!"
matt C. mims, florida January 07, 2022 "I have the plus maintenance plan with Service Experts. It is 7 January and I've been waiting since 14 December for a warranty replacement for a failed blower motor to restore my system to operational conditions. Mold is starting to develop in the bathroom."
ingram I. ne palm bay, florida December 24, 2021 "He did the maintenance on my system with efficiency and was very courteous. He will order me new filters."
john V. melbourne, florida December 21, 2021 "Explained the plan very well and answered all questions."
matasha P. cocoa, florida December 14, 2021 "After much discussion someone was sent out to change the filter in the attic."
mr davis D. melbourne, florida December 12, 2021 "Service tech was very demanding that he went above and beyond his duty for the work he done. Only service he went up and beyond was to recap two plugs on the unit and replace missing screws."
ray R. grant valkaria, florida November 29, 2021 "The installers did a very good job on installation. And when the custom aluminum vent came, they promptly installed."
ray Z. titusville, florida November 25, 2021 "Always pleased with Drews work. He does a wonderful job."
steve K. titusville, florida November 24, 2021 "Techs communicated well and solved the tech problem."
ms ingram I. ne palm bay, florida November 21, 2021 "My thermostat was off - so had no ac. Techinician came and said it was the safety switch turned it all off. He had to vacuum the water off the coils to get it started."
mrs morris M. palm bay, florida November 15, 2021 "The Representative was very knowledgeable, respectful and very attentive to my questions. He would use examples to make sure I understood the process. ( I met a young couple that will be building a house across the street from me and I have already told them about my Lennox air conditioner from you and repeatedly stated how pleased I was with your service.)"
thomas & nancy W. palm bay, florida November 06, 2021 "the guys that installed our new a/c unit and air handler unit also new ductwork were very courteous and worked diligently to get the job done and our a/c back on. the service man that came out 3 weeks later to fix a problem was just as good."
dennis H. rockledge, florida November 06, 2021 "On time, respectful of our home, cleaned up all trash, very knowledgeable and efficient"
debbie H. merritt island, florida October 31, 2021 "They were very knowledgeable and didn't mind that I looked on what they were doing."
mrs belmont B. melbourne, florida October 28, 2021 "Tommy was very professional, courteous and knowledgeable."
marie M. titusville, florida October 28, 2021 "After the technicians left, I got up on the ladder to rehang my curtain. The inside was FILTHY! I paid to have it cleaned. He was still out in his truck so I went out and told him it was not clean. He said he sprayed disinfectant in there. :("
patricia R. cocoa beach, florida October 28, 2021 "The tech came on time, called for instructions on how to by pass the issue until a part could be ordered. Would like to know when the part is expected and will be installed, though."
tony G. melbourne, florida October 27, 2021 "Lane worked late to make sure my AC was repaired in minimum time."
richard C. titusville, florida October 25, 2021 "Drew is high efficient and knowledgeable. He does quality service."
david C. palm bay, florida October 21, 2021 "Everything went well and the Service Technician knew everything to check."
tom K. titusville, florida October 19, 2021 "They were knowledgeable and answered all our questions."
mr schafer S. melbourne, florida October 16, 2021 "Excellent technician. Answered all questions efficiently"
mary L. cocoa, florida October 16, 2021 "Pat was very easy to work with and helped by explaining the issue."
ms casselman C. cocoa, florida October 13, 2021 "It was the fastest service call since I have been with Service Experts. But everything seems to be ok."
m/m wagner W. satellite beach, florida October 12, 2021 "Daniel is very efficient and professional. Answered all my questions and concerns in easily understood terminology. A great asset to the Service Experts team. I would like to have him perform all my service/repair calls in the future."
stephen C. merritt island, florida October 10, 2021 "Rodney was very efficient and quickly diagnosed and fixed the problem."
gwyneth E. satellite beach, florida October 05, 2021 "All very professional and pleasant. Answered all my questions."
william K. melbourne, florida October 01, 2021 "I was cold called to schedule a tune up for $59. When they arrived I was told that I need to have my coils cleaned for $250, I though that was part of a tune up? I paid it. They also asked if I wanted to be part of the membership program, so I asked to sign up for $150for my ac and $99 for my second unit. The tech forgot my second unit on hi paperwork so he said if i ever need work just call and ask for him. I also had water dripping in my ceiling from my vent that I asked for a price to fix, still haven't heard back on that. So I called today to cancel the service on the one machine since I really want both my units covered and I will be going somewhere else."
rebecca S. cocoa, florida September 30, 2021 "service was provided just a few hours after calling. Repair man was courteous and very prompt and professional. I had a new hot water heater installed by the end of day!"
dennis G. titusville, florida September 27, 2021 "requested Dreu. Had him for many years as a tech for Air Care. Will request for him each time."
mr brooks B. merritt island, florida September 23, 2021 "Michael was very personable, knowledgeable and thorough in his work."
carrie L. melbourne, florida September 23, 2021 "Technicians were timely, helpful, informative and efficient"
judy M. titusville, florida September 19, 2021 "Very knowledgeable and explained each step so that I know the system was properly checked."
mrs brown B. palm bay, florida September 18, 2021 "problem caught and quickly resolved by technician Michael"
dennis H. rockledge, florida September 14, 2021 "Adrian Young did a great job in explaining everything in a very informative matter to make one able to make the right decision. Installation of the unit was very efficient and cleaned up very well afterwards."
steve K. titusville, florida September 13, 2021 "He was kind, efficient, and explained things to us."
wanda W. titusville, florida September 10, 2021 "I feel like from the time technician and sales person walked through door, it was clearly a sales call. I asked for maintenance to my current unit. I was asked questions in order to sale me something before they even looked at my unit. The sales person did all the talking."
richard B. cocoa beach, florida September 09, 2021 "Our vent is still leaking after three installers and four techs on a brand new top of the line unit."
m/m simms S. melbourne, florida September 08, 2021 "Drew ensures the AC unit runs at peak efficiency."
kenneth W. titusville, florida August 30, 2021 "Technician informed us and demonstrated to us that our noise was only coming from our return air grate. He advised placing a filter in that area. The sales rep and the installers recommended REMOVING the filter! We find that a very thin (cheap) filter reduces the noise of the unit to a tolerable level."
fred H. melbourne, florida August 29, 2021 "I am a member of your advantage plan three weeks ago I ordered new filters from you. I called last monday and the lady I put my first order in with never ordered the filters. So now the lady I talked to the other day told me she put the order in . Im still waiting .. not happy going on three weeks"
joel F. port st john, florida August 29, 2021 "CHARGED $300 FOR A CAPACITOR THA IS 2 FOR $19.95 ON AMAZON, THAT IS A $290.00 MARK-UP ON A $10 PART ,"
maryilin M. cocoa, florida August 21, 2021 "He knew that I wasnt doing my part to keep it from clogging and gave me advice on preventing a clog."
edgar S. cocoa, florida August 17, 2021 "Rodney was on time, professional, courteous and quick as well as thorough."
gema M. orlando, florida August 15, 2021 "I had been using this company for HVAC for some time now. Today my AC stopped working. I called, spoke with Elizabeth, and was given a service window of 4 - 8 PM. After waiting at home I decided to call and make sure I was given the correct information. I called at 6:30 PM spoke to Liz who confirmed my appointment is in queue and the tech would be out when it was my turn. I waited. At 8:30 PM I decided to call once again because it was now past my scheduled window and had not received at call. I spoke with David who assured me he spoke with the tech and the tech would be calling me to come out in about one hour. I got off the phone with David and the technician called me to let me know that he would not be out to my house today because they have 14 calls and they would not have time. I understand the workload is high, what I dont understand is why lie to the customer. Had I been told at 1 PM I would not have service today ( 3 different phone calls), I would have called a different company to come out. Instead I was lied to so I waited until after 9 PM to start calling someone to come out after hours. Very disappointing. I now have a house that is 90 degrees and 2 small children for the weekend. No thanks for your disservice!"
david Y. orlando, florida August 12, 2021 "Fan on compressor (outside part of unit) had been rattling for about a year. Previous techs said it was a bad bearing and that it would cause fan to fail. Humberto noticed fan was too low in unit and was probably scraping something. He raised the fan up and THE RATTLE DISAPPEARED!"
brenda O. melbourne, florida August 10, 2021 "Very professional, very knowledgeable, explained everything. Very curtious and honest."
jerry B. melbourne, florida July 25, 2021 "i've had several people out since having a brand new unit installed. Not all that have come out knew how to handle the problems"
mary frances C. satellite beach, florida July 25, 2021 "It was after hours when my unit began leaking, but the technician was there within the hour and fixed the problem."
mrs morris M. palm bay, florida July 09, 2021 "He remembered the problem from the last time he was servicing my air conditioner and rebuilt a part for it. I havent had any problems since his v last visit. Michael explained if this didnt work, then make sure I asked for him since he was familiar with the problem."
mrs flint F. titusville, florida July 07, 2021 "when I first purchased this unit in 2019 I asked for new vents. I was told no problem it would be part of the service.. I Knew I had a problem and asked the installers to check. They said they did. I was told I had no problem. this last visit I had a Service Expert tell me my vents were barely functional and now I need $2400 worth of vents."
norma F. orlando, florida July 07, 2021 "Very friendly and helpful noticed a loose cable and fixed it"
jerry B. melbourne, florida July 04, 2021 "Brad did sn exceptional job installing our new system. Paying attention down to the smallest details. I would highly recommend Brad ."
paul B. cocoa, florida July 03, 2021 "My issue is still not resolved with mini split and sales person never got back with me"
virginia I. ne palm bay, florida June 28, 2021 "He phones before he came so I could put dog away. He changed the filter and checked the system outside, etc. Very efficient."
mindy D. melbourne, florida June 28, 2021 "Tech was knowledgeable, courteous, friendly, and did a great job."
mr cranford C. palm bay, florida June 27, 2021 "The tech Rodney installed the new A/C blower quickly and kept us informed the whole time."
ms nachtrieb N. titusville, florida June 22, 2021 "My A/C unit had a leak and lost refrigerant every day. Chris Coleman came every day to replace the coolant. He was friendly, professional and came when I needed him."
angela G. melbourne, florida June 21, 2021 "Rodney & Adrian were polite and professional, however, we feel that Svc Experts sends sales reps out with the repair technician and its annoying. Also, why isnt there better guidance for a new & inexperienced technician? Rodney installed the surge protector, new blower motor & communication panel but no one told him he had to reprogram it & how to do it. What shouldve taken less than 2 hours, took 4 hours! Also, when I called in with the problem code 201, why wasnt the potential equipment needed on the truck when he came out Thurs, 6/17/21?"
victoria M. indiatlantic, florida June 18, 2021 "Well it was a shaky start the new unit shut off twice on the first day and had to come in next day to get the unit working"
frank R. w melbourne, florida June 17, 2021 "Technician arrived and was quickly followed by a sales rep. Repair was flipped to try selling a new unit"
jerry B. melbourne, florida June 11, 2021 "The first technicians told me my ner thermostat was bad. Ran out and replaced same results. Another technician Tony came out said needed programming works great. Bottom line Tony deserved a 10. Mike 7"
scott S. indialantic, florida June 07, 2021 "I appreciate how quickly you all came, and Rodney demonstrated professionalism and great customer service."
renee & dave P. titusville, florida June 05, 2021 "came, did and done......very professional and quick"
giselle rice R. mims, florida June 04, 2021 "Chris has been our service technician for many years. Always honest, explains things so I can understand, shows me home maintenance tips, shows up at time of appointment, and very professional."
jim B. titusville, florida May 31, 2021 "Service was done while we were not at home with no problems."
jane/steve Q. melbourne, florida May 26, 2021 "Michael does an excellent and thorough job. He communicates well with me on how I can help keep my ac operations going well."
donald C. melbourne, florida May 24, 2021 "Regilar maintaining instructions inconsistent. One states alternate use of bleach snd vinegar. Another states never use vinegar. Instructions need to be consistent."
shannon D. titusville, florida May 09, 2021 "Drew continues to be the best air conditioning repair or service person we have ever used. Knowledgeable and helpful and we are so glad we can request him."
susan J. clermont, florida May 08, 2021 "There was no pressure to sell your product at all, we felt very comfortable while they were explaining and giving details, only one thing that was our fault, we never asked what the total cost would be for the AC under this program"
scott M. orlando, florida May 04, 2021 "Was charged for something that didnt fix the problem and then charged again for the actual problem"
tim M. titusville, florida May 01, 2021 "Outstanding service and communication. Able to get a replacement part and quickly installed. Could not ask for better service"
mary L. cocoa, florida April 28, 2021 "The new unit was installed very professionally. The one point markdown is because when they told me they had to remove the door I was told not to worry, they would put it back. When they were door, they told me they decided to let the contractor do it, and the office would call on Monday. Had they said that prior, it would have been fine, but to say it as a mater of factl at the end was off putting."
beth A. maitland, florida April 21, 2021 "After spending almost $5,000 to have the ductwork redone per recommendation of technician and promises the system would be quieter, the system is now so noisy, we can not sleep."
bill G. cocoa, florida April 21, 2021 "Meet all my needs and conducted himself in a professional manner."
anthony ruffel R. rockledge, florida April 16, 2021 "Drew is the only tech I will allow to service my Mitsubishi split units. He was the original tech 11 years ago who installed my first unit. I have two others he installed.including my garage over the years Without Drew in your company I would not use your services. I am still waiting for final offer on used unit you wish to sell.. apparently no one in your company is familiar with split units other then those hired from then AIR CARE..Ill use a more up to speed company for any future purchase of Equipment.. if Drew leaves your company ill use another for service."
lauren C. titusville, florida April 15, 2021 "Excellent and fast service. Very knowledgeable service worker"
bob V. merritt island, florida April 08, 2021 "Great customer service, very knowledgeable and took care of the problem quickly"
mary K. cocoa, florida April 06, 2021 "Becuz I was quoted two different prices for my renewal $200.00 2 service visits in yr from corporate who called to make my service apt. The local office always trys to make me pay close to twice as that 300 something for advanced plan and told me they dont have the other one that I was quoted alittle over a month ago.. ontop of that they tried charging me for my visit when it was already paid"
dean R. viera, florida April 02, 2021 "Cost of system was excessive Need information regarding $1000 rebate Plenum above air handler undersized for the unit, needs attention"
robert R. titusville, florida March 30, 2021 "The technician seemed to only want to sell me more services. He also, when testing the ac, switched my control to cooling only and turned it down 10 degrees from where I had it and never switched it back when he left."
lauren C. titusville, florida March 13, 2021 "Still have questions. I was not told the hot water heater was a lease, I cannot program the recirculating timer. Everything felt rushed."
jacque S. rockledge, florida March 12, 2021 "Michael Id the best. He is always neat. Tidy. His uniform is clean. Completes the job. ASKS questions if everything is running right"
mary W. orlando, florida March 09, 2021 "The gentleman that came didn't have a filter to replace ours with, so he ordered a new one, cleaned the one we had and we got the filter quickly that will be replaced on your next visit."
m/m simms S. melbourne, florida March 09, 2021 "Drew is great technician and problem solver. I am very grateful he repaired the AC leak that had happened on multiple occasions. Kudos to an outstanding employee."
victoria E. palm bay, florida March 05, 2021 "They came and assessed the job one day and had the work completly done the very next day. Everyone was friendly."
billy W. cocoa, florida March 04, 2021 "I have a new AC put in years ago that was no where near as good of one that was put in by service experts it so nice I would recommend them to everyone"
matt C. mims, florida March 02, 2021 "I had to lower my score from 9 to 5 because I asked customer service by phone and email for a receipt for the provided service but still have not received it."
fred H. melbourne, florida March 02, 2021 "You folks are always able to contact and your response time is wonderful"
susan D. port st john, florida March 02, 2021 "He provided answers to all my questions and he double checked to make sure both heat and air were working."
beverly P. cocoa, florida February 27, 2021 "Coleman, Allen,, Bivins, Kimbrough, Sardi, Vitullo & Steve Were very professional & all 7 did great job & each deserve maximum stars!!!"
dennis W. melbourne, florida February 24, 2021 "Easy to schedule appointment. Tech was on time and very good."
mindy D. melbourne, florida February 21, 2021 "Tech was on time, knowledgeable, and quickly fixed my problem."
robert d geis G. titusville, florida February 20, 2021 "the first three were not prepared to do the service requested. the second person, Aaron did the job very well and we would like only him to service our equipment in the future"
andrew R. titusville, florida February 18, 2021 "Chris is always very professional and personable and he remembers all the information about all of our various units at different locations. He's awesome"
joan E. titusville, florida February 18, 2021 "Chris isn't just extremely proficient, but polite and professional. I can't ask a question that he can't answer and then he gives me more valuable info. Thank him for me please."
marie R. palm bay, florida February 17, 2021 "Repairman, Michael was great but all other services were less than acceptable."
david L. melbourne, florida February 15, 2021 "Tony was a very polite knowledgeable service tech who arriv ed on time and worked effeciently"
peter F. cocoa, florida February 05, 2021 "Great attitude informative and knowledgeable and asset to your company"
dennis K. merritt island, florida February 02, 2021 "Recently had an issue with the I Comfort Thermostat whereas it was reading incorrectly or not at all and the heat would not come on. Called the 24 hour service and Tony called me first thing in the morning. Said he would be here in 1/2 an hour and was here more like 20 minutes. Took no more than a few minutes to troubleshoot and determined the thermostat was not communicating with the hub and need to be replaced. He went to see if they had one in stock and returned promptly within 1/2 an hour. Snapped the new thermostat in place and seems to be working correctly. It was evident he knew exactly what he was doing where to go to look and how to resolve a problem. Not much more than you can ask than that!"
mr hunt H. rockledge, florida January 30, 2021 "Ray was on time, courteous and from what I see in his plumbing repair, very knowledgeable."
clifford M. viera, florida January 25, 2021 "Chris has serviced my unit for a while. He has always provided me with valuable information about the service, my units and the company. He has also been very helpful in preventive maintenance tips."
jennifer G. palm bay, florida January 23, 2021 "Technician came out the day I called, and helped explain the issue that our AC was having."
m/m lewis L. palm bay, florida January 17, 2021 "The technician did a great job. We do not appreciate the salesman coming out at the same time. If we want to change something or buy something we will contact you.Otherwise, please, no more salesmen."
jacque S. rockledge, florida January 15, 2021 "Bcuz when I have a problem I called right away and someone is usually here in 24 hours or less. And if I request a certain person they try to get that person to come. My favorite person is Michael hes always polite respectful and very knowledgeable. He makes me feel comfortable and being disabled He knows how I do things in my house."
m/m battin B. sw palm bay, florida January 10, 2021 "Every thing went well especially since it started on a holiday. But we had to wait tell Monday to get a new compressor. It is only because of the wait you did not get a 10. I know this was out of your control."
walter M. satellite beach, florida January 10, 2021 "Tech on time, polite, covered work to be done as far as I could tell."
sam M. titusville, florida January 09, 2021 "Drew was very nice, very professional, and answered all my questions without any hesitation."
fred H. melbourne, florida January 08, 2021 "Excellent service and Chris did a great job on my system"
robert H. titusville, florida January 07, 2021 "The initial service was great. We tppk the advice Mohave another unit5 installed, and it was -- over a week ago. We have been expecting a call to complete the job --to let us check the temperature from our phones. No such luck."
carrie L. melbourne, florida January 07, 2021 "We had a gas leak and Mike came out to check the system after repairs were made. He was extremely professional and explained the system to my husband."
kevin B. satellite beach, florida January 04, 2021 "Service technician was excellent, great customer service skills,"
cj K. cocoa, florida January 03, 2021 "Tony was able to quickly identify the issue and was easily able to fix it."
william F. titusville, florida December 31, 2020 "Chris has been with my systems since installation....always courteous, knowledgeable,and professional"
bernard C. titusville, florida December 30, 2020 "I don't consider the email paper that I received a receipt. It is nothing like the information that I have received in the past.. Equipment information consisting of what,, to me, is, random numbers and letters is not a receipt .I would like to receive a real receipt something like I have received in the past.Thank you."
david M. oviedo, florida December 18, 2020 "Service man stated I would receive an email copy of the work performed 12/8/2020 within about an hour from the office. As of 12/18/2020 I still have not seen the email report."
mindy D. melbourne, florida December 13, 2020 "Right from the first phone call from Michael he was professional, respectful of us and our home, and worked so hard to find and repair multiple problems within our system. There were several blunders with scheduling but when Michael finally got the call he was on his way even though it was late Saturday evening. Kudos to the last girl I spoke with (I apologize I did not jot down her name in all the confusion however she got the job done and fast), Michael, and Service Experts Cocoa. Thank you!"
roberta E. port st john, florida December 11, 2020 "techncian was friendly, courtious and thorough however the problem needed to resolved twice."
virginia I. palm bay, florida December 05, 2020 "Appointment time was 4-6pm and Tech running late but came anyway on cold night.. He changed my filter and did first maintenance on new system. He showed my how to turn on the heater since it turned COLD."
john S. titusville, florida November 15, 2020 "Very courteous and explained installation and equipment"
helen J. melbourne, florida October 16, 2020 "WHEN I CALLED THE SERVICE EXPERT I RECEIVED A CALL BACK IN ONE HOUR AND THE NEXT DAY HAD APPOINTMENT. THE TECH. ARRIVE ON THE EXACT TIME AS TOLD. IHOPE WE GET THIS TECH LAYNE THE NEXT TIMETOO. ASSET TO YOUR BUSINESS.FOR SURE."