Service Experts Heating & Air Conditioning Reviews

"Yorens Leal Did an excellent job."

"Swift resolution to the issue."

"The work done was very thorough"

"The every six month check and tune appt are excellent. They keep my AC system running perfectly. The rep. (whose name I forget) was all excellent. Very professional, courteous, efficient, and timely. He came when they said he would come. This Advantage Plan is the best thing I have done since I moved to Florida."

"Both Seans were very friendly and they explained what they were working on"

"Efficient and professional service."

"Efficient and professional service."

"Him and Cody we're very professional, very personal, and knew the business. Very honest !"

"William fixed everything and more, answered all my questions and informed me of everything."

"The technician was prompt, courteous, and efficient."

"Technician was professional, expert, considerate, and communicated in a clear, concise, and friendly manner."

"Extremely poor service. Communication was awful. Timing of appointments is NOT what it was described to be. Will never call again."

"Work was scheduled very quickly, done correctly, workers very efficient and professional"

"Called last Saturday 6- 3 for service. Someone finally arrived on Tuesday 6-6 . Air still not fixed as of today. The quick fix that was done yesterday was no good . Hopefully today when you arrive my unit will finally start back cooling"

"On-time arrival. Courteous and professional service from the technician."

"Adrian was on time, respectable and completed the work without any interruptions to my day."

"Greg is always on time, very friendly and always does a good job of keeping my air-conditioner up-dated and running good. I feel like he is knowledgeable and cares to take care of the customer. Thats why I have stayed a customer for over ten years."

"I schedule to have Drew do my AC maintence call. I did not get him I made the appointment over 2 month head of time to get him. Adrian came he was friendly and did a good job. I want an Air Care Tech as they have the training on my Mitsubishi please put Drew on my record to do work on it. Thank you"

"Robert was professional and answered all my questions"

"knowledgeable and friendly service technician."

"From sales to installation I have never had such a level of professionalism with any company I have dealt with in the past. James did a phenomenal job explaining everything to me about the system I was purchasing and telling me about the advantage plan which I have to say is the best deal out there. The installers were very professional and cleaned up everything and were very respectful of my home."

"I had service within 2 hours."

"The timeliness of the service was superb and Rashaad was fantastic. He was super friendly, very knowledgeable, explained everything to us and did a great job taking care of our AC issue."

"Damien was on time and thoroughly checked the a/c unit. Found a couple things that should be replaced but not an emergency. Didnt push me to get them as they are pricey."

"Tech was very courteous and very fast. He was careful with entering the house to keep his shoes clean. Overall he was very good."

"Very Thorough and answered every question I had."

"It took 11 days to fix my issue with the blower motor. It could have been done on day one if the technician had the right tools to do the job. And, I was still charged for labor to the tune of $285."

"Price too high"

"GREG DID A GREAT JOB EXPLAINING WHAT WAS GOING ON AND HOW I can fix it myself next time! THANK YOU FOR YOUR HELP AND PATIENCE! ART O."

"Very knowledgeable & efficient. Did an excellent job."

"Prompt service(same day). Tech. Robert Godfrey was knowledgeable & efficient."

"My AC was not working. I called at 7am this morning and had an appointment for 10am-1pm, or so I thought. The company I spoke to who answers your main number did not make the appointment. I called again when no one showed up for the appointment but this time the person who answered my call transferred me to an actual Service Experts employee who was helpful in scheduling someone out quickly and confirmed I never had an appointment scheduled. Please consider hiring another company to answer your phone number."

"The service rep listened to my concerns, and then kept me updated and appeared to be very thorough"

"They were polite and knew what they were doing when fixing my plumbing problem ."

"Robert is very knowledgeable and was totally committed to having our system up and running before he left for the day. Professional and conscientious."

"The technician was very knowledgeable and respectful."

"prompt knowledgeable service"

"Excellent and fast service...."

"Even though there was a mistake made when my service was done on May 8th, the technician corrected it and got my air back up and running on a holiday."

"Good!"

"Excellent service. Thank you."

"Service was great. Getting the technician scheduled was the hard part"

"Your technician is always knowledgeable"

"Took 5 visits to complete what the first tech recommended. Took over a week to resolve."

"Damien tech awesome!"

"Every technician was polite, courteous , knowledgeable and I never talked rushed"

"Every technician was polite, courteous , knowledgeable and I never talked rushed"

"Tech and helper were very knowledgeable"

"Because we were without AC and they went above and beyond to get our New AC unit in.."

"The consultant was professional and knowledgeable"

"The consultant was professional and knowledgeable"

"I like Adrian. Was thorough."

"Very responsive."

"No response as to resolving an ongoing problem. Long overdue and also created a dangerous set of circumstances that placed your technician in a vulerable position."

"Always professional and very helpful"

"Quick response and got A/C working. Would have liked the technician to be able to provide me a receipt for the work done. I had to call the office to get a receipt for my records. This is the second time this has happened. The technician thought the receipt would be emailed but it wasn't."

"I feel I paid you for a sales call not a diagnosis"

"Pleasant and professional experience"

"Seemed like the tech was pretty new to the business (not unusual for a PM'er since that's how they get their start). However, he forgot to reconnect the breaker to the compressor after finishing, so the fan was only blowing warm air after he left. I connected it myself after he left and it seems to be working OK now."

"The 2 techs, Sydney and Robert, were right on time, pleasant, knowledgeable and promptly took care of the problem. They clearly identified & clarified all my options. Kudos to awesome service."

"Shawn (Sean) is great. He knows what he's doing, explains anything you ask him about, makes sure all is working properly before he leaves."

"Well Taurino, your salesman was to call me yesterday after he left to advise as to if they had a Lennox AC for my house. He never called me as he said he would! The temporary AC they put in the master bedroom stoped working! I called to get it working again, the person that told me he did not know anything but they are coming this morning to install the new units and ask one of the techs to look at the loaner, so I will sit in my house with no AC I am old and have to breathe cool air, not in hours from now. ITs Orlando so right now I dont favor Service Experts, perhaps Ill be more positive but right now not good for your survey"

"The duo of Matt and Sidney were courteous and respectful, and the problem was taken care of expertly and quickly."

"He was very interested in his job and pleasing me when I asked questions"

"Someone in your scheduling department scheduled a maintenance and sent someone out to our house without telling even telling us we had an appointment... We have tried repeatedly to call to get a service appointment, but no one calls us back."

"Very efficient and explained everything very well."

"The technician was very nice and knowledgeable"

"Sean was great very pleasant friendly and professional. Thank you"

"Service was good but no receipt available from technician after payment. Have not received email receipt promised by the local office. Did not like charging my credit card and not receiving a receipt. Technician should be able to send a text or email receipt before leaving the premises. This results in no documentation concerning what service was performed, what parts were replaced or what itemized charges were incurred. ."

"Tech was fast and efficient and located a burnt wire."

"Please contact me"

"Just great service. Great technicians. Careful work for most part."

"Very professional. Fast worker."

"Shawn was great both personally & in knowing what he was doing. He checked out the problem thoroughly."

"Dave seemed to slow technician down"

"Guys were pleasant, knowledgeable and fast!"

"Before Will, started to conduct a system check, he listened to the problem at hand."

"Im a returning client I only give the best rating because I receive the best service"

"Excellent, professional, efficient service yesterday."

"All the guys were very nice, polite and professional. Adrian did a great job explaining this new system."

"Technician arrived on promised date and time. Tech worked professionally and completely and kindly."

"tech Drew was very knowledgeable"

"Im giving you a 67% on my experience. Booking the appointment: Terrific Processing of booking: 0% Technician: terrific. The booking rep was personable, helpful and responsive to my needs. The booking was logged and processed entirely incorrectly. The technician who was finally assigned and showed up was, knowledgeable, capable, and pleasant."

"The company does not live up to their contracts, is a pain to deal with for even the smallest issue."

"Good work by knowledgeable employee"

"Nice, polite technicians. Knowledgeable."

"Very efficient"

"I take it you are no longer an Amana dealer, I called Amana Corporate and they said I have a full warranty until September 2023, I was told the fan would cost $1565.00 plus labor! This is totally unacceptable!"

"Usually in the past I feel that the technician did a more thorough job of checking the compressor and inside units."

"We've been dealing with Service Experts for over 10 years and have been very pleased with the service we've received. We always recommend Service Experts when asked."

"Professional and knowledgeable."

"Informational"

"Matt did an excellent job installing the new water heater. I will use Matt for other plumbing repairs if needed."

"Knowledge and professionalism."

"Great service"

"Steve is the most thorough tech I have ever had. With any company and that is why I use your Co."

"On time and professional"

"Because what it was.."

"I am very pleased with the service I have received."

"The technicians were great, but your company is way over pricing replacement parts. They charged me $357 for a $30 float switch. Not only that, this is the second time they replaced the float switch. The first time, 01/05/2021, they charged $119 which was bad enough, but not enough for me to complain. This is such a ridiculous price that am hoping that that $357 price was an error. If not, I will not renew this AC maintenance with Service Experts."

"Ran my AC tech installed the current AC unit. I always have Ran do the service on my AC. He knows what needs to be done and does the job very well!"

"As long as I always get Steve to service my systems"

"They are very trustworthy"

"Monthly little expensive"

"regular, efficient service"

"Perfect communication, timely and appropriate maintenance."

"I like the Advantage Program."

"Professional, and very helpful."

"Good service!"

"Quick serbice"

"Excellent service Great products friendly employees"

"Good service. High prices though."

"Left my unit non-functioning after routing semi-annual service. The compressor power cut-off was left sitting on top of the opened case."

"Excellent prompt service, technicians who know what they're doing."

"The ducts that were replaced made things worse."

"Steve is awesome! Great service!"

"2 gentlemen came on Wednesday the 8th to replace the coil in one of our units, the replacement had a kink in the tubing and said they had to bring it back to the office to fix it, its now Friday the 10th I havent heard anything about, when it will be installed, if it can be fixed or replaced. Its getting warmer ???????"

"The young man who served us was very knowledgeable and helpful, and asked if we had any questions."

"Adrian Young and Greg provided excellent service with solving my heating issue and were very knowledgeable in explaining everything about the problem."

"Prompt continuous service on my AC."

"They were friendly and competent."

"Prompt, courteous, informative."

"We have had great service from Arctic Air and then Service Experts who bought Arctic Air since 1991 when our cooling and heating systems were installed. Great installs and follow up service for over 3 decades."

"service has been good and prompt."

"Very knowledgeable and didnt make me feel I had to spend money at this time."

"Everything was explained and employee was very pleasant"

"The weekend call center was incompetent. The person could not get the phone number correct, told me to hang on the line for a service advisor who was available to talk online then came back later and said, ooops sorry no one is available they will call you. He then called me back and had me online again, then no one available. We confirmed a CALL at 8 am Monday to discuss. No one called, but someone came to our house, very unexpected at a bad time."

"Did a nice job knew what they were doing."

"Solved my issues that wasnt set on mother board a year ago and last technician didnt check my heat on 1/3/23 when they did my maintenance,"

"Provided explanation as to the problem and repair fix"

"Sales rep incompetent"

"Impressed so far by people (Adrian Matt, Steve) and service"

"Top notch service"

"The Technician was pleasant he addressed the problem quicklly"

"Company communicates well with customer. All technicians/salesmen Ive dealt with are always on time, informative on what was or needs to be done and represent company in a professional manner"

"Unit not installed completely (missing filter). Failed city inspection twice."

"Easy to schedule. And excellent quality of service.. great follow up"

"We are VERY dissatisfied with the service from your company. We purchased a very expensive new system less than two years ago and now we are being told that we need to spend $2700 to fix it. In addition, the technician told us we now need a completely new system. This is unacceptable."

"Very professional and thorough. Left everything clean after job was finished."

"THEY ARE THE BEST OTHERWISE THEY WOULD NOT BE IN YOUR EMPLOYEE, I COUNT ON YOUR SERVICE"

"The Technician was very knowledgeable explain clearly was was wrong and did addressed the problem"

"Technician was polite, friendly and professional. Ensured I understood what he was doing and what to look for if I had problems."

"I would have given you a 10 because my maintenance technician deserves a 10. However you are billing department deserves a negative 10 I've been trying to get them to fix my account for a year and they tell me they will every time I call"

"Service Tech was very good but company sales rep lied about how tankless water heater works, He said you will get instant hot water and that is lie!!!!"

"James Allen is very unreliable. Promises but never delivers. Also I needed a service call and needed to make 4 separate Calls over 2.5 hours to get someone on the line. Finally installation of the air handler was very poor done. If I knew it was going to look so bad I would never have signed a contract"

"Reggie was very polite and knowledgeable about the system and what he needed to do. Explained to me in detail what he was going to do and how long it would take."

"Technicians have been great. Especially Reggie but I only had the unit a month before I had to call for service and I am going on my third call and they havent been able to get it running perfectly yet."

"Reliable"

"Coty resolved the problem right away and we were happy that he was here."

"On time and completed task quickly"

"Excellent service"

"Would have given a 10, if the installers had remembered to add heat to thermostat when unit was installed in September."

"It was a service call and even though late and cold and windy a repairman named Will came and stayed till issues were corrected . A+ service, thank you Will"

"They did a excellent job"

"On my initial visit they were only interested in selling me a new unit. Minimal service to my existing unit. I was with Comfort Air for over 15 years."

"One thing I dont worry about is hvac because Service Experts takes care of everything."

"Not as good as the previous Orners"

"Newly installed A/C unit heating and Electrostatic filter were wired wrong. The Grill and Filter were the wrong size. They corrected the mistakes but some of the technicians are not dependable. I wont trust them in the future"

"Great job"

"Need to become more organized between online notifications and verbal call-in results. I started receiving notices in October alerting me that my systems required maintenance. I call in and I am told its to early Dont send notices until maintenance is actually needed."

"Good, timely service, and they can do plumbing jobs, too, which I didn't know."

"Tech was very efficient, but there was nothing in my file that he needed a tall ladder to service the unit."

"All of the technicians are very knowledgeable in their field and know exactly what they are doing."

"Poor quality"

"Very responsive to my request on the website for an appointment, but I never got an acknowledgement that someone was coming until the person arrived. Not being an expert, I think they did a thorough job of checking out the system."

"Technician was very friendly and polite ,answered all my question and took care of the problem."

"Quality service."

"Friendly professional expert service! Extensive troubleshooting to find loose and corroded connections and repair."

"We are happy with the service"

"Reggie was pleasant and asked questions about was going on the system and promptly his protocol to verify what I was explaining to him and went straight to work on checking out the system and explained why and what he was doing. Good going Reggie. Not sure if I have his name spelled correctly."

"Excellent technician and office manager support!"

"Great customer service"

"Great service."

"Service people were efficient and on time"

"Professional"

"Nice guy that worked on equipment"

"Because you care about helping me and my family save money and being comfortable in the summer when its so hot and a challenge to keep the A/C running."

"If it wasnt for the financial situation, with the market being down, there are other options out there"

"Did not service my unit only tried to sell me a new one"

"Making the appointment was cumbersome. No one called to confirm. I had to call several times. I wasn't sure anyone was going to show up. I was told they'd call before they came. They did not call.They showed up before the time we asked them to."

"Trevor was amazing. He really went above and beyond with my concerns. Thank you very much."

"I have had this system for a year and a half, have had a pump replaced a few times to try to solve the leaking issue to which it still cannot be resolved. It has flooded my home four times and by the time any technician arrives it is dried up. I have had Service Experts out here at least nine different times to which each technician complains about the other and it still does not solve the issue."

"On time, polite, did thorough check."

"They were knowledgeable and courteous."

"All of the technicians are courteous, professional, and knowledgable."

"Phenomenal service"

"Technician was on time, professional and solved the problem"

"At this time I have two contracts with Service Experts. The local office responds quickly to any requests."

"Technician were very cordial and knowledgeable"

"I like the professionalism of the technicians. Very accommodating I have been giving people your company name on Facebook. Probably got you 2 new customers"

"Have had sevice for many years seem fair and have called and you get back with us quickly."

"Everything went fine they did the work but I think it was a little expensive for what you did."

"The workers were very pleasant and went right to work Explaining what was what"

"Knowledgeable staff and very thorough."

"Ease of scheduling and wonderful experience with all associates"

"Work not yet started."

"All steps were completed."

"Chris was very informative, and gave many helpful hints. Took the time to fine the problem and explained everything."

"Service Expert sent someone out quickly and the service person was very informative."

"excellent service"

"Excellent service"

"Prompt service and confidence that if we have a problem your manager Chris is a long term contact who has a good grasp of steps to take to resolve problems..."

"efficient, thorough service"

"Good customer service"

"Nice people dont have to worry about anything"

"Good customer service"

"Techs are very neat, professional and knowledgable."

"THAY ALWAYS COME WHEN THEY SAY AND ALWAYS ON TIME AND GET THE JOB DONE RIGHT AWAY, CAN SEE PROBLEN AT ONCE AND GOT TO GREAT LENTHS TO GET THE JOB DONE RIGHT, THEY WERE NEAT AND PICKED UP AFTER THEMSELVES"

"I called you because I was having problems with my A/C unit. When Service Experts showed up, an technician and salesman arrived. The conversation quickly turned to replacing the unit. Long story short they left without fixing the unit. I was charged for the service call, with nothing to show for it. I called another company for second opinion and they fixed the unit."

"Aaron provided a high level of service. He was very attentive and courteous. He kept us informed during the course of the repair process and provided a clear explanation on the repair. Highly professional!!."

"In addition to solving the blower-motor problem, the technician, Tony, informed me about a "humidity" setting on the digital thermostat, of which I had not been aware. This information has made a significant difference in my comfort and should save me money on future bills."

"Steve and his trainee were very thorough. The outdoor unit was opened, rinsed, and cleaned from top to bottom. Indoor unit was also tested and working perfectly."

"Very responsive and professional"

"With the Advantage program, I don't have to worry about any equipment or service!"

"They have not fixed the Robles. Everytime they come out they tell me something else is wrong"

"Great service! Showed up on time,"

"Very responsive and professional"

"Knowledgeable"

"I think they sell good products, but I had trouble with the new installation. The 10-month old unit had a condensation leak (faulty sensor). The appointment was changed without notification."

"Very customer service oriented. Always friendly and on time."

"Great service"

"great service and workmanship"

"Service Experts has almost always been able to schedule a service appointment in a timely manner. Even though issues have not always been resolved, we are thankful for your responsiveness."

"Excellent service. Don't like sales unless I inquire"

"Very happy with the professionalism and the ininstall of the new A/C that Ran did. I plan to use Ran every time for my service calls!"

"Quick help when I needed it !would like to continue to have your service !"

"If I could give -10 on phone support for weekends I would. Nothing happened until we contacted the sales manager who sold us our system. He came to our house @ 10 pm to get the system back working."

"Did not answer my question as to why with the brand new system I am now paying more on my electric bill. Went from a1972 unit to a new top of the line unit"

"good service"

"Last appt no one showed up and had to call at 9:00 pm to reschedule for the next day."

"Cant seem to send out the right person for the job. They need to look up the customer and the products and service es they need"

"awesome csc"

"It depends on how much someone is willing to spend. The contract is a little pricey but this is really good equipment and the install went real well."

"Prompt, knowledgeable, friendly service"

"He knew what he was doing also he checked my unit to make sure it wasnt clogged He took his time to explain what was going on with it. He did a excellent job!"

"Long time customer. All technicians arrive on time and give exemplary service. Also great customer service on the phone with prompt response..Michael A. Was my go-to guy"

"Their response for emergency services Is very The Company responds when an emergency is quickly addressed and their regular service is well attended."

"Serviceman was excellent! Very friendly and professional ... explained the problem very well .... Didn't give a "10", because I think the price of the part should have been much less!"

"The Tech. had to make a hole in my walk which is fine. They could have put a screen on it."

"Rating would have been higher but there was an issue with the last visit."

"It's super expensive...they tell you one day the power head is 200. Total ..the next day they come to install it & the price just went up to 235.! Not fair...not nice...not good business in my opinion..if I did that to one of my customers..I'd probably lose that one."

"The installation crew did an excellent job! Wes was able to move up the replacement of our heat pump on one of the hottest days of the year and saved us a day of suffering. He also loaned us his personal portable a/c to get us through the night and installation day with one cool room. That's service! But he really needs to come retrieve it...we don't have storage space for it :-)"

"Excellent work and value"

"Chris and Wes are exceptional!!"

"Lousy service and they're ruining my very expensive system they installed and have maintained."

"Michael did an excellent job.."

"We had Michael here for maintenance on Wednesday the 22nd. He said that we needed wheel bearings for our blower motor and he will call us back on the next day. No phone call to date. The a/c is making even more noise. We need help"

"Service personnel like Christopher, getting my A/C back up and running with the necessary parts in a very short time in this hot weather has a very good impact on my rating. He is an excellent asset to Service Experts."

"Always excellent service and great technicians"

"My credit card was charged twice and after three calls to Service Experts they still did not fix the problem so I had to dispute the duplicate charge with my credit card company. This required a total of 5 phone calls, longer than the HVAC service required."

"very efficient and knowledgeable"

"Persistence - they kept working on the problem until it was resolved"

"Honesty!"

"Prompt service. Friendly Technicians ."

"3 visits to reach working condition on 3 year old system. 24 hours without AC."

"Expert service"

"Failure on the part of your company to honor warranty e.g the technician"

"I would recommend Service Experts for AC services. However, the plumbing is extremely over-priced and i knew i needed my toilet replaced but they insisted they had to send out a technician, who was there for 1 minute to tell me i needed to have my toilet replace and charged me $80! What a rip off. Then the price quoted to replace my toilet, with me buying the toilet, was over $500! I just got it replaced by someone else for $75. I think i should be refunded the $80."

"pleasant, efficient service"

"Good service."

"excellent service"

"My air conditioner was installed in August 21and is having problems!"

"Ive delt with Service Experts Twice. Everyone from The phone call center to the technicians are great. Very professional and I never felt like they tried to rip me off. They answer all my questions. The technicians name was Ron. He was on time and courteous."

"Very professional service"