Service Experts Heating & Air Conditioning Reviews

"The weekend call center was incompetent. The person could not get the phone number correct, told me to hang on the line for a service advisor who was available to talk online then came back later and said, ooops sorry no one is available they will call you. He then called me back and had me online again, then no one available. We confirmed a CALL at 8 am Monday to discuss. No one called, but someone came to our house, very unexpected at a bad time."

"Did a nice job knew what they were doing."

"Solved my issues that wasnt set on mother board a year ago and last technician didnt check my heat on 1/3/23 when they did my maintenance,"

"Provided explanation as to the problem and repair fix"

"Sales rep incompetent"

"Impressed so far by people (Adrian Matt, Steve) and service"

"Top notch service"

"The Technician was pleasant he addressed the problem quicklly"

"Company communicates well with customer. All technicians/salesmen Ive dealt with are always on time, informative on what was or needs to be done and represent company in a professional manner"

"Unit not installed completely (missing filter). Failed city inspection twice."

"Easy to schedule. And excellent quality of service.. great follow up"

"We are VERY dissatisfied with the service from your company. We purchased a very expensive new system less than two years ago and now we are being told that we need to spend $2700 to fix it. In addition, the technician told us we now need a completely new system. This is unacceptable."

"Very professional and thorough. Left everything clean after job was finished."

"THEY ARE THE BEST OTHERWISE THEY WOULD NOT BE IN YOUR EMPLOYEE, I COUNT ON YOUR SERVICE"

"The Technician was very knowledgeable explain clearly was was wrong and did addressed the problem"

"Technician was polite, friendly and professional. Ensured I understood what he was doing and what to look for if I had problems."

"I would have given you a 10 because my maintenance technician deserves a 10. However you are billing department deserves a negative 10 I've been trying to get them to fix my account for a year and they tell me they will every time I call"

"Service Tech was very good but company sales rep lied about how tankless water heater works, He said you will get instant hot water and that is lie!!!!"

"James Allen is very unreliable. Promises but never delivers. Also I needed a service call and needed to make 4 separate Calls over 2.5 hours to get someone on the line. Finally installation of the air handler was very poor done. If I knew it was going to look so bad I would never have signed a contract"

"Reggie was very polite and knowledgeable about the system and what he needed to do. Explained to me in detail what he was going to do and how long it would take."

"Technicians have been great. Especially Reggie but I only had the unit a month before I had to call for service and I am going on my third call and they havent been able to get it running perfectly yet."

"Reliable"

"Coty resolved the problem right away and we were happy that he was here."

"On time and completed task quickly"

"Excellent service"

"Would have given a 10, if the installers had remembered to add heat to thermostat when unit was installed in September."

"It was a service call and even though late and cold and windy a repairman named Will came and stayed till issues were corrected . A+ service, thank you Will"

"They did a excellent job"

"On my initial visit they were only interested in selling me a new unit. Minimal service to my existing unit. I was with Comfort Air for over 15 years."

"One thing I dont worry about is hvac because Service Experts takes care of everything."

"Not as good as the previous Orners"

"Newly installed A/C unit heating and Electrostatic filter were wired wrong. The Grill and Filter were the wrong size. They corrected the mistakes but some of the technicians are not dependable. I wont trust them in the future"

"Great job"

"Need to become more organized between online notifications and verbal call-in results. I started receiving notices in October alerting me that my systems required maintenance. I call in and I am told its to early Dont send notices until maintenance is actually needed."

"Good, timely service, and they can do plumbing jobs, too, which I didn't know."

"Tech was very efficient, but there was nothing in my file that he needed a tall ladder to service the unit."

"All of the technicians are very knowledgeable in their field and know exactly what they are doing."

"Poor quality"

"Very responsive to my request on the website for an appointment, but I never got an acknowledgement that someone was coming until the person arrived. Not being an expert, I think they did a thorough job of checking out the system."

"Technician was very friendly and polite ,answered all my question and took care of the problem."

"Quality service."

"Friendly professional expert service! Extensive troubleshooting to find loose and corroded connections and repair."

"We are happy with the service"

"Reggie was pleasant and asked questions about was going on the system and promptly his protocol to verify what I was explaining to him and went straight to work on checking out the system and explained why and what he was doing. Good going Reggie. Not sure if I have his name spelled correctly."

"Excellent technician and office manager support!"

"Great customer service"

"Great service."

"Service people were efficient and on time"

"Professional"

"Nice guy that worked on equipment"

"Because you care about helping me and my family save money and being comfortable in the summer when its so hot and a challenge to keep the A/C running."

"If it wasnt for the financial situation, with the market being down, there are other options out there"

"Did not service my unit only tried to sell me a new one"

"Making the appointment was cumbersome. No one called to confirm. I had to call several times. I wasn't sure anyone was going to show up. I was told they'd call before they came. They did not call.They showed up before the time we asked them to."

"Trevor was amazing. He really went above and beyond with my concerns. Thank you very much."

"I have had this system for a year and a half, have had a pump replaced a few times to try to solve the leaking issue to which it still cannot be resolved. It has flooded my home four times and by the time any technician arrives it is dried up. I have had Service Experts out here at least nine different times to which each technician complains about the other and it still does not solve the issue."

"On time, polite, did thorough check."

"They were knowledgeable and courteous."

"All of the technicians are courteous, professional, and knowledgable."

"Phenomenal service"

"Technician was on time, professional and solved the problem"

"At this time I have two contracts with Service Experts. The local office responds quickly to any requests."

"Technician were very cordial and knowledgeable"

"I like the professionalism of the technicians. Very accommodating I have been giving people your company name on Facebook. Probably got you 2 new customers"

"Have had sevice for many years seem fair and have called and you get back with us quickly."

"Everything went fine they did the work but I think it was a little expensive for what you did."

"The workers were very pleasant and went right to work Explaining what was what"

"Knowledgeable staff and very thorough."

"Ease of scheduling and wonderful experience with all associates"

"Work not yet started."

"All steps were completed."

"Chris was very informative, and gave many helpful hints. Took the time to fine the problem and explained everything."

"Service Expert sent someone out quickly and the service person was very informative."

"excellent service"

"Excellent service"

"Prompt service and confidence that if we have a problem your manager Chris is a long term contact who has a good grasp of steps to take to resolve problems..."

"efficient, thorough service"

"Good customer service"

"Nice people dont have to worry about anything"

"Good customer service"

"Techs are very neat, professional and knowledgable."

"THAY ALWAYS COME WHEN THEY SAY AND ALWAYS ON TIME AND GET THE JOB DONE RIGHT AWAY, CAN SEE PROBLEN AT ONCE AND GOT TO GREAT LENTHS TO GET THE JOB DONE RIGHT, THEY WERE NEAT AND PICKED UP AFTER THEMSELVES"

"I called you because I was having problems with my A/C unit. When Service Experts showed up, an technician and salesman arrived. The conversation quickly turned to replacing the unit. Long story short they left without fixing the unit. I was charged for the service call, with nothing to show for it. I called another company for second opinion and they fixed the unit."

"Aaron provided a high level of service. He was very attentive and courteous. He kept us informed during the course of the repair process and provided a clear explanation on the repair. Highly professional!!."

"In addition to solving the blower-motor problem, the technician, Tony, informed me about a "humidity" setting on the digital thermostat, of which I had not been aware. This information has made a significant difference in my comfort and should save me money on future bills."

"Steve and his trainee were very thorough. The outdoor unit was opened, rinsed, and cleaned from top to bottom. Indoor unit was also tested and working perfectly."

"Very responsive and professional"

"With the Advantage program, I don't have to worry about any equipment or service!"

"They have not fixed the Robles. Everytime they come out they tell me something else is wrong"

"Great service! Showed up on time,"

"Very responsive and professional"

"Knowledgeable"

"I think they sell good products, but I had trouble with the new installation. The 10-month old unit had a condensation leak (faulty sensor). The appointment was changed without notification."

"Very customer service oriented. Always friendly and on time."

"Great service"

"great service and workmanship"

"Service Experts has almost always been able to schedule a service appointment in a timely manner. Even though issues have not always been resolved, we are thankful for your responsiveness."

"Excellent service. Don't like sales unless I inquire"

"Very happy with the professionalism and the ininstall of the new A/C that Ran did. I plan to use Ran every time for my service calls!"

"Quick help when I needed it !would like to continue to have your service !"

"If I could give -10 on phone support for weekends I would. Nothing happened until we contacted the sales manager who sold us our system. He came to our house @ 10 pm to get the system back working."

"Did not answer my question as to why with the brand new system I am now paying more on my electric bill. Went from a1972 unit to a new top of the line unit"

"good service"

"Last appt no one showed up and had to call at 9:00 pm to reschedule for the next day."

"Cant seem to send out the right person for the job. They need to look up the customer and the products and service es they need"

"awesome csc"

"It depends on how much someone is willing to spend. The contract is a little pricey but this is really good equipment and the install went real well."

"Prompt, knowledgeable, friendly service"

"He knew what he was doing also he checked my unit to make sure it wasnt clogged He took his time to explain what was going on with it. He did a excellent job!"

"Long time customer. All technicians arrive on time and give exemplary service. Also great customer service on the phone with prompt response..Michael A. Was my go-to guy"

"Their response for emergency services Is very The Company responds when an emergency is quickly addressed and their regular service is well attended."

"Serviceman was excellent! Very friendly and professional ... explained the problem very well .... Didn't give a "10", because I think the price of the part should have been much less!"

"The Tech. had to make a hole in my walk which is fine. They could have put a screen on it."

"Rating would have been higher but there was an issue with the last visit."

"It's super expensive...they tell you one day the power head is 200. Total ..the next day they come to install it & the price just went up to 235.! Not fair...not nice...not good business in my opinion..if I did that to one of my customers..I'd probably lose that one."

"The installation crew did an excellent job! Wes was able to move up the replacement of our heat pump on one of the hottest days of the year and saved us a day of suffering. He also loaned us his personal portable a/c to get us through the night and installation day with one cool room. That's service! But he really needs to come retrieve it...we don't have storage space for it :-)"

"Excellent work and value"

"Chris and Wes are exceptional!!"

"Lousy service and they're ruining my very expensive system they installed and have maintained."

"Michael did an excellent job.."

"We had Michael here for maintenance on Wednesday the 22nd. He said that we needed wheel bearings for our blower motor and he will call us back on the next day. No phone call to date. The a/c is making even more noise. We need help"

"Service personnel like Christopher, getting my A/C back up and running with the necessary parts in a very short time in this hot weather has a very good impact on my rating. He is an excellent asset to Service Experts."

"Always excellent service and great technicians"

"My credit card was charged twice and after three calls to Service Experts they still did not fix the problem so I had to dispute the duplicate charge with my credit card company. This required a total of 5 phone calls, longer than the HVAC service required."

"very efficient and knowledgeable"

"Persistence - they kept working on the problem until it was resolved"

"Honesty!"

"Prompt service. Friendly Technicians ."

"3 visits to reach working condition on 3 year old system. 24 hours without AC."

"Expert service"

"Failure on the part of your company to honor warranty e.g the technician"

"I would recommend Service Experts for AC services. However, the plumbing is extremely over-priced and i knew i needed my toilet replaced but they insisted they had to send out a technician, who was there for 1 minute to tell me i needed to have my toilet replace and charged me $80! What a rip off. Then the price quoted to replace my toilet, with me buying the toilet, was over $500! I just got it replaced by someone else for $75. I think i should be refunded the $80."

"pleasant, efficient service"

"Good service."

"excellent service"

"My air conditioner was installed in August 21and is having problems!"

"Ive delt with Service Experts Twice. Everyone from The phone call center to the technicians are great. Very professional and I never felt like they tried to rip me off. They answer all my questions. The technicians name was Ron. He was on time and courteous."

"Very professional service"

"He was the first to clean out my desiccant pump and the coils in my compressor. He was proactive. he made suggestions. he found my house filter was dirty and cut a new one to size. Outstanding demeanor, knowledge, and never stopped working no matter how many questions I asked. Will request Mr Arteaga again, as a cut above all others"

"Great job"

"Drew is very knowledgeable and skilled."

"Even though i told the person i spoke with on the phone that i knew i needed a new toilet, they would not quote me a price, they said they had to send a plumber at a cost of $80 just to tell me i needed a new toilet! Then the price they quoted to replace $500 + is incredibly high."

"They explained the problem and gave several options for us to choose from so we could decide what was best for.us."

"Very professional"

"Was very knowledgeable"

"We feel Drew has always been honest & tries to give us the best price on our a/c problems."

"Willie, the service technician was great. The salesman who followed him was horrible. HIs sole purpose was to sell a new unit. He would not listen to my views or needs in the slightest. Getting the customer angry is not a good thing."

"Prompt found problem and fixed in no time."

"Ron explained everything to me and showed me why he was doing what he was to correct the situation."

"Mike A., our technician, left no rock unturned to find the leak that plagued our A/C system. It was very elusive despite a dye test and sniffer meter test. Finally he did an isolation test which uncovered the leak in the Lennox first replacement coil after removing the refrigerant and filling it with nitrogen. Because of the original coil failure and the replacement coil failure, the technician insisted on an all aluminum coil which required delivery from almost three hours away. All was installed and mostly covered under the warranty. Tech is a very good representative for Service Experts, knowledgeable and professional. His Service Manager Chris was also very helpful with diagnosing the problem and making sure that our issue was resolved. We are long time customers of over 20 years and recommend Service Experts."

"Technician was responsive to my issue and I had a new remote within days."

"Service Tech was very professional and very pleasant. I have used Service Experts before and plan to use again as the occasion arises. Thank you Chris !! (My Technician)"

"Drew is THE BEST"

"prompt and polite ... very professional"

"Technicians were timely, professional & courteous"

"Drew always does a fantastic job. He answers questions honestly and doesnt stop until he figures out a problem. I also appreciate the scheduling team that makes sure an unwanted sales person doesnt come to the house."

"Bradley and Andrew were very professional and explained their assigned task and the results of same."

"Service was not provided as agreed upon in the plan. We paid for All the ductwork was to be replaced but after the workers left my husband found only part had been replaced. The techs seemed to want to do the minimal job even on the blowing of insulation. The techs did not have the material to put in returns as per the plan. Their manager should have made sure all materials were on site for the techs and supervised them. Even after they came back to make reparations once we complained, the supervisor did not come back to check on the work completed. He only called to check we thought it was okay. It is not our job to monitor the quality of the work."

"Friendly and nice!"

"tommy fantastic tech"

"Arrived during the time slot given. Was very professional and did a great job installing my new hot water heater."

"Dru is amazing and knows what he is doing"

"Took several days to do the repairs"

"Have used Service Experts for a while and am very happy with the service. Always on time, I ask for DREW and get him, he does a great job. Never an issue."

"The techs answered all my questions and did a thorough job of checking the system."

"Outside area was not policed of old parts and debris. That would make a difference to some people, but it only took me 10 or 15 minutes to clean it up."

"he did almost nothing but tell me how bad I needed a new unit.........just like they did last year"

"Prompt and helpful"

"ALL AROUND PLEASANT EXPERIENCE"

"Timing and response"

"Drew is thorough & very professional! Excellent service, thank you!"

"Service tech was very helpful in explaining why the system cooling stop and express concern on reattaching panels with new screws or replace with new drill screw holes. Very nice and educated in the cooling systems."

"Extremely Professional."

"Danny was extremely professional and worked fast."

"A 10 for the technician. A 2 for the office staff who failed to have filters brought by technician after I had made it abundantly clear I had none."

"Prompt, courteous, knowledgeable, and competent service."

"Professional service"

"Given a time plumber would arrive ( 2 hr spam) and plumber arrived 6 hrs later AFTER I made 2 phone calls to company. Your company should have the courtesy to call customer if plumber will be late. This is unexceptional !"

"Technician was great"

"Henry reminded me of how I approached providing customer service when I was just starting out. He had a custom tool belt which provided him easy access when removing panels for inspection, temporary screw storage via magnetic pads, the latest and greatest power tools complete with easy torque settings. Henry insured the unit was cleaned and working properly."

"Service was excellent"

"The gemtlemen were very efficient and helpful."

"Steve was excited about his work and just jovial."

"Your technician was very professional and did a great job!"

"Rodney was super friendly a d professional. Answered all my questions and gave me some tips on how to use some of the functions on the thermostat."

"Tech showed up on time & was very efficient & informative"

"Quick and professional"

"Damien Dattolo provided our inspection / maintenance procedures. He obviously is very talented and efficient. He graciously answered a host of questions we had and helped us to become much better acquainted with our AC system. When we mentioned an odor when running AC, he said he would check out our ducting in the attic. It needed replacement ASAP. He gave us an estimate and arranged for next day service as we were leaving town that weekend. Very satisfied with his work and effort to please the customer."

"The service provided was excellent!"

"Excellent service Ran and Wes went above and beyond my expectations when they came."

"Bradley was very friendly and competent."

"Technicians were very knowledgeable and professional"

"Drew is an extremely competent technician. He is personable and willing to respond to any questions asked of him."

"Service men were very knowledgeable and polite. We have used Service Experts for years and wish to continue with your company."

"Fast and efficient"

"Very fast diagnosis and repair of problem"

"Drew was very professional, pleasant and neat. He answered all my questions and assisted me with the difficulty I was having changing the AC filter. Could not have asked for better service. I will be requesting him for future service calls"

"Tech was great."

"On time and got right to work letting me exactly what he was finding."

"Came out on time,tech was quick to find the issue and fixed it quickly."

"The technician appeared to know what he was doing and was very informative to me on what he had done while on the service call. He was cordial and very helpful"

"Steve is a great representative of your business."

"Rodney does a great thorough job and he is professional and polite and cool and calm and collects."

"The technians were very courteous and very cautious around the house"

"The technician was very efficient and checked through the whole system."

"BRADLY FIXED THE PROBLEM THAT HAS BEEN ON GOING SINCE LAST WINTER. ALWAYS MADE THIS LOUD PINGING NOISE IN THE WINTER AND BRADLEY WENT ALL OUT TO GET TO THE SOURSE AND FIXED IT. IT TOOK TAKING THE FAN OUT OF THE UNIT."

"Very professional and easy to work with the service technicians Plus he wore a mask without being asked."

"He was great to tell me what I needed and qhy. Then the repaired everything quietly."

"Quick and friendly service when we needed it"

"Michael was on time and handled the issue professionally and quickly"

"Your Technician, Mr. Damien was a very nice young man. He was very knowledgeable about the mechanics of our a/c. Thank You Service Experts !!!"

"I have the plus maintenance plan with Service Experts. It is 7 January and I've been waiting since 14 December for a warranty replacement for a failed blower motor to restore my system to operational conditions. Mold is starting to develop in the bathroom."

"Fast excellent service from Bradley and Owen."

"No comment"

"He did the maintenance on my system with efficiency and was very courteous. He will order me new filters."

"Explained the plan very well and answered all questions."

"Good service. Prompt and efficient"

"After much discussion someone was sent out to change the filter in the attic."

"Service tech was very demanding that he went above and beyond his duty for the work he done. Only service he went up and beyond was to recap two plugs on the unit and replace missing screws."

"Responsive and thorough."

"knowledge good worker"

"Very knowledgeable"

"The installers did a very good job on installation. And when the custom aluminum vent came, they promptly installed."

"Very professional and got the job done"

"Very professional"

"Always pleased with Drews work. He does a wonderful job."

"Techs communicated well and solved the tech problem."

"Michael was very professional"

"My thermostat was off - so had no ac. Techinician came and said it was the safety switch turned it all off. He had to vacuum the water off the coils to get it started."

"On time-polite and professional"

"Technician"

"The Representative was very knowledgeable, respectful and very attentive to my questions. He would use examples to make sure I understood the process. ( I met a young couple that will be building a house across the street from me and I have already told them about my Lennox air conditioner from you and repeatedly stated how pleased I was with your service.)"

"the guys that installed our new a/c unit and air handler unit also new ductwork were very courteous and worked diligently to get the job done and our a/c back on. the service man that came out 3 weeks later to fix a problem was just as good."

"On time, respectful of our home, cleaned up all trash, very knowledgeable and efficient"

"Explained everything and were very amiable"

"The tech knew his work"

"Very knowledgeable and professional."

"They were very knowledgeable and didn't mind that I looked on what they were doing."

"Tommy was very professional, courteous and knowledgeable."

"After the technicians left, I got up on the ladder to rehang my curtain. The inside was FILTHY! I paid to have it cleaned. He was still out in his truck so I went out and told him it was not clean. He said he sprayed disinfectant in there. :("

"The tech came on time, called for instructions on how to by pass the issue until a part could be ordered. Would like to know when the part is expected and will be installed, though."

"Lane worked late to make sure my AC was repaired in minimum time."

"excellent service"

"Drew is high efficient and knowledgeable. He does quality service."

"Damien was courteous, professional and thorough."

"Everything went well and the Service Technician knew everything to check."

"Had a leak and they fixed it within 1 hour"

"They were knowledgeable and answered all our questions."

"Excellent technician. Answered all questions efficiently"

"Pat was very easy to work with and helped by explaining the issue."

"techs worked hard, good communication"

"They solved the problem."

"Very fast and professional."

"It was the fastest service call since I have been with Service Experts. But everything seems to be ok."

"Very courteous. Seemed to be very thorough."

"Daniel is very efficient and professional. Answered all my questions and concerns in easily understood terminology. A great asset to the Service Experts team. I would like to have him perform all my service/repair calls in the future."

"Rodney was very efficient and quickly diagnosed and fixed the problem."

"All very professional and pleasant. Answered all my questions."

"service was very good -he was on time and polite."

"Except techs and service"

"He let me know I was out of a/c filters."

"I was cold called to schedule a tune up for $59. When they arrived I was told that I need to have my coils cleaned for $250, I though that was part of a tune up? I paid it. They also asked if I wanted to be part of the membership program, so I asked to sign up for $150for my ac and $99 for my second unit. The tech forgot my second unit on hi paperwork so he said if i ever need work just call and ask for him. I also had water dripping in my ceiling from my vent that I asked for a price to fix, still haven't heard back on that. So I called today to cancel the service on the one machine since I really want both my units covered and I will be going somewhere else."

"service was provided just a few hours after calling. Repair man was courteous and very prompt and professional. I had a new hot water heater installed by the end of day!"

"requested Dreu. Had him for many years as a tech for Air Care. Will request for him each time."

"Michael was very personable, knowledgeable and thorough in his work."

"Technicians were timely, helpful, informative and efficient"

"Very professional"

"Great service, great technician"