When you need heating, air conditioning or plumbing services from Service Experts Heating & Air Conditioning, you will pay for the trip charge and a diagnostic fee separately. Many companies you’ve called in the past may have combined the trip charge and diagnostic fee, but we feel we can provide you with even more value by separating them.
What Is a Trip Charge?
A trip charge covers the cost for a certified plumber or HVAC technician to come to your home. Occasionally called a service call fee, this payment is the base rate for sending our technicians, equipment and expertise to your front door. If you want to cut out the trip charges in the future, you can consider signing up for one of our membership plans.
What Is a Diagnostic Fee?
The diagnostic fee pays for the services required to find the source of a problem. For plumbing, this could include scoping. For HVAC repairs, it might involve inspecting the inside of your unit. If you prefer to use Service Experts Heating & Air Conditioning for any repairs, the diagnostic fee will be rolled into the repair bill. But bear in mind, you are charged for the diagnostic services alone if you do not.
What Are the Differences Between a Trip Fee and a Diagnostic Fee
In general, a trip fee includes sending the plumber or HVAC technician to your residence, while the diagnostic fee addresses all the work related to assessing the problem and coming up with a plan for repairs. If you pay for repairs, you won’t even notice the diagnostic fee because it will be absorbed into the cost of the repairs.
Why Are Diagnostic Fees and Trip Charges Billed Separately?
Other plumbers and HVAC companies will charge one single fee for both the trip and the diagnostics. Rather than charging you for two services at once, we have two separate fees. This enables us to price our services in the fairest possible manner.