When your air conditioner breaks down on a hot summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the best AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 guidelines when choosing an HVAC repair company to help you feel confident about the service provider you pick out.
1. Read Customer Reviews
Many homeowners kick off their search for an air conditioning repair company online. While you’re there, be sure to browse through reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are valuable when looking for an AC repair service. Find out which companies the people closest to you have employed for HVAC repair in the past and whether they had a good experience. This firsthand insight and the ability to ask specific questions can help you make an informed decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A specific company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your location. Some companies have a limited service area or charge extra fees for going on service calls outside their normal coverage area. Inquire if your ZIP Code is included in the company’s service area. If not, find out if they’re able to come to you for an added fee. Diligently weigh your local companies before deciding to pay more for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners tend to break down at the most inopportune times. Choosing a company that delivers emergency services is crucial if you need punctual, reliable assistance on a Friday night or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and ask if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s commitment to quality and professionalism. Look for an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company follows industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any service provider, confirm that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to operate legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property while the company's crews are making the repair. Require proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long history of providing quality service likely has the experience needed to handle complex repairs. Determine how long the company has been in business. Then, ask a tech whether they have previously tackled the problem you need addressed. This kind of experience is essential to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is crucial when dealing with any company. The HVAC repair company you bring into your home should be responsive, attentive and able to answer your questions. Try to find evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
9. Compare AC Repair Estimates
Obtaining numerous quotes helps you identify a company that offers competitive and reasonable prices. Be wary of companies that provide low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees at the end. The most reputable companies provide comprehensive and transparent quotes up front, ensuring you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Dependable service providers guarantee their work and offer warranties for your assurance. Such coverage shows quality assurance and helps you choose a company for your home with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Finding a good HVAC technician doesn’t have to be daunting. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning ac threatens to interrupt your comfort, contact a Service Experts office near you and schedule professional AC repair services in Orlando.