How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home has the Nest Thermostat you may have read about the recent issues and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter.

But fear not!

Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Yes, that’s really the title.

For more detailed instructions, please visit Nest Support page. For a quick summary, keep on reading:
Nest Thermostats that were recently updated to software version 5.1.3 or later may have some problems, including becoming unresponsive, not efficiently charging the battery, or shutting down completely. Nest suggests recharging and restarting your thermostat to resolve the glitch and get it up and going again.

Symptoms of this glitch include the following:
  • the thermostat being offline in the Nest application and disconnected from the Wi-Fi
  • the thermostat notifies you that the battery is low and it needs to shut down
  • the thermostat’s animations are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is dark and unresponsive (you may also see a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling unit(s)

If your Nest Thermostat will turn on but you can’t control it or it’s running slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

CAUTION: Do not try to manually restart your thermostat while it’s still connected to a computer for charging. (They didn’t explain why, but if they say don’t do it, DON’T.)

After roughly 10 minutes of charging, unplug the Nest Thermostat from the USB cable. If the component has turned on during this time, shut it down and then turn it back on again, manually restarting the thermostat. Once it has completed the restart, plug it back in to reach full charge. After another 60 minutes of charging, unplug the Nest Thermostat and restore it to its base.

You should be good to go and this point, but again, for more completed instructions and information, please go to Nest Support.

If you have tried both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in reinforcements. Enter us! If Service Experts Heating & Air Conditioning installed your Nest Thermostat, please give us a call at 407-329-7661 or schedule an appointment online. If your Nest Thermostat was not installed by Service Experts Heating & Air Conditioning, please contact Nest Support here.

Additionally, do not let this matter worry you about your Nest’s reliability. By owning and properly using Nest, your thermostat is really saving money for you every day. When set it up correctly, Nest intelligently learns your lifestyle, then alters your heating and cooling use to optimize energy savings every day, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make.
Contact Us